Background of the issue:
I'm experiencing an issue while trying to migrate from the Weglot plugin to WPML. Currently, I'm using Weglot for translations on my site, but I installed WPML to test and make the transition. I installed and configured WPML correctly. I deactivated the Weglot plugin after installing WPML. I performed the automatic translation using WPML. When I check in the WPML editor, the translations are all done.
Symptoms:
When I go to the front-end of the site, the page content does not appear translated. The menu appears correctly translated, but the main page content does not.
Questions:
Could you help me understand what might be causing this issue and how to resolve it?
While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/
2) Please share URL to the page where we can see the issue.
When I visit your site in English and German, I do see the translations. Please see the attached screenshot.
Maybe it was a temporary issue or a caching issue.
Can you please confirm that the issue is fixed now?
I could not use the debug information the way you shared it. I removed it from this ticket. If you need further help please share it in the special field here below.
Hello goodnight. How are you? We tried to carry out the procedures as indicated, but without success. I can't make it work. At the moment, I left the WPML plugin disabled so as not to cause conflicts on the site, while I temporarily enabled another plugin. However, I need you to help me resolve the problem with WPML, or I will have to cancel my subscription with you. Can I help?
1) In order to do so, can you share with us a video of the steps you take and what goes wrong when you use WPML, that way we will clearly know what the problem you have is.
You can use free tools like LOOM.
2) Please also share admin access to your website, so we can quickly take a look and check it out. Make sure to have a backup just in case.
