We are trying to translate a product into French. It has worked for other languages but for the French language, it is stuck and will not update the translation.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
Hi there!
Try the following:
- Go to WPML > Translation Management
- Find and resend the same page, only for the language that has some issues
- Then wait and see if it's finished now
- If it isn't then please go to WPML > Translations and edit it there
- Check if there is by any chance something incomplete in it and if so, please complete it correctly.
Try it out and if it doesn't work, then please send me the URL of the page so i can try to understand what else we can do.
Thank you. I did try both of that already and we have the same issue.
The page is created: hidden link
But not translated. And if i go to edit the product from the page, it takes me to the english version and not the french version. I can not find the french version of this product.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
To investigate the issue, I kindly ask you to grant me access to the wp-admin area of your website.
I have enabled the necessary fields on my end so you can provide them to me in a secure and private manner. This way, only the two of us will be able to view them.
If possible and for your safety, i'd suggest you create a new user (a fake one with a fake mail) that you can later delete when the ticket is closed.
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