One of the strings was translated with no issues. But, I noticed yesterday it's no longer the case! I'm not sure what happens. In the past few days, I only updated WPML to the latest version. I also changed one of the settings temporarily but put back to the default value the same day. Other than that, there were no modifications at all in relation to WPML.
The string value affected is " Your [%s] has been approved!" it is used as a Notification message for my WordPress theme app, if you check now, it's translated to Arabic on the backend. However, when sent as a notification, I receive the English version only. The title of the notification "Congratulations!" is also facing the same problem. Both strings (title + text) are received in the English version while my app and website are in Arabic by default.
However, another string "You have a new Message." is also used as a notification in the mobile app, but it's working fine. I receive that in Arabic without any issues.
I checked the troubleshooting guide, I tried these two:
-Clear the Cache in WPML
-Remove ghost entries from the translation tables
But they did not fix the problem, so I stopped to avoid causing any issues.
Links for the strings with the issue:
hidden link
hidden link
Link for the same type of string but working fine: hidden link.
Please investigate further what could be the issue here. These strings used to come in Arabic, it's strange they only come in English now.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your contact.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
I followed the steps in the article on Incognito mode on my browser. But this didn't work. I cleared WPML cache before and made sure my server and website cache is also clear.
Hello,
My name is Carlos and I will continue working on this ticket
1.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`
I increased the memory size, and tried all the steps in the article (except the multi-server one since I'm running this on one server). However, nothing worked for me.
I tried deleting strings and rescanning them many times during the troubleshooting but this hasn't helped.
I confirm that no identical strings were found in the Admin screens.
1.- Please describe step-by-step how to see/edit the string on the site
2.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
Since it's for mobile app notification, the only way is to download the app and use this login credentials:
username: support
password: testokaz
Once downloaded the app and enabled notifications, you can change this post from 'pending' to 'posted' where the notification string triggers and sent to the app. This short video of how to trigger it: hidden link
This is APK file on Android: hidden link
I'm testing in iOS but should be the same for Android since it's a server issue. I can also send you access by email for the iOS test version if it's easier to test there.
It's not so straightforward but the only way to see it.
I installed the APK and I was able to reproduce the issue, but in order to isolate the cause I need you to try and show the message on the site. Or let me know how are you getting these strings from the site. That way I will have more information to work on.
I have contacted Classima team as they are the one who designed this connection between website and app. So, I will have to wait for their reply first, maybe they could find the cause or let you have what you requested.
Not sure if this can help meanwhile, but I suspect the issue might've been triggered by this setting that used to have 'lock' symbol before I temporarily change it:
hidden link
While I changed it back to the default option, and even checked the site on an old backup before I change and 'unlock' the setting. I still got the same issue. However, I noticed that WPML store some changes in its servers, that's why an old backup might not help.
Just letting you know about this in case it can help you trace something.
If this configuration stays the same as it was when it was locked, then there is no change. I added the 'translation' of the slugs for that CPT so I kindly ask you to double-check just in case the issue is solved.
The slug translation is necessary to avoid issues in the future. I advise you to leave it as its right now 🙂
The topic ‘[Closed] Translation suddenly not working for one of the strings’ is closed to new replies.
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