Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with changing the RankMath title and description on a translated product in a specific language, while being able to make these edits in other languages, the issue might be related to WPML settings.
Solution:
We recommend you to navigate to WPML -> String Translation and look for any slugs strings (like "shop" from the domain "WordPress") that might be translated incorrectly. Correcting these translations can potentially fix the issue.
After making these changes, please test if you are now able to edit the SEO title and description.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 17 replies, has 2 voices.

Last updated by dirkT-3 2 months, 1 week ago.

Assisted by: Mateus Getulio.

Author Posts
August 29, 2024 at 12:52 pm #16120039

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you for taking those steps.

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus

September 2, 2024 at 3:25 pm #16132672

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Dirk,

Upon further review our 2nd tier team has been able to identify the issue and find a solution.

We found that by disabling the option "Translate custom post and taxonomy base slugs (via WPML String Translation)." in WPML -> Settings, the German product SEO title and description would save properly.

We found that there was a string("shop" from the domain "WordPress") being translated incorrectly in WPML -> String Translation, please check the screenshot.

Upon fixing it, even with "Translate custom post and taxonomy base slugs" enabled we're able to edit the SEO title now, can you please test it and confirm it is working?

Thank you, please let us know.
Mateus

shopslug.png
September 3, 2024 at 9:12 am #16134643

dirkT-3

Hi Mateus,

That worked and the issue seems to be resolved. Thank you very much for you and your team for all the hard work and time spend on this. Appreciate it!