Tell us what you are trying to do?
We are trying to allow all our translators, not just admins, to translate directly using the Advanced Translation Editor. However, non-admin translators are currently being redirected to the translation queue. When trying to translate pages or articles.
Is there any documentation that you are following?
We've followed the standard user and role settings documentation available on the WPML website, but haven't found a specific solution to this issue.
Is there a similar example that we can see?
We don't have an example of a similar scenario to ours, as our issue seems to be unique to our site and user configuration.
What is the link to your site?
Our site is hidden link
We are currently experiencing an issue with translation access on our site. While our admin-level users can translate without any issues, the rest of our translators are redirected to the translation queue rather than being able to translate directly.
We've reviewed our user settings and permissions, but we haven't found any discrepancies that might be causing this issue.
I have attached a screenshot of the debug error that occurs in the Advanced Translation Editor hidden link.
We would appreciate some guidance on resolving this issue. Is there a setting we need to adjust to allow our translators to access the Advanced Translation Editor directly without being redirected?
Thank you in advance for your assistance. We look forward to your response.
I have reviewed your query, and it appears that the current behavior is intentional for non-admin translations. In the Translation Management process, Translation Managers or Admins are responsible for assigning translations to non-admin translators. You can find detailed information about this process in the following link: https://wpml.org/documentation/translating-your-contents/
After the assignments are made, non-admin translators can access the "Translation Queue" to check for the translations they have been assigned. This process remains unchanged unless you designate them as Translation Managers.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your forthcoming response will remain confidential, accessible only to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thank you for your detailed instructions and your offer to assist.
At this moment, I'm unable to create a test page for examination in the short term. I appreciate your understanding and guidance, and I will make sure to mark this as solved for now.
I'll be sure to keep the provided instructions on hand for when we're ready to proceed with this examination.
Again, thank you for your support, and I'll reach out when the time is right to move forward with this process.
Best regards,
Íñigo
