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[Closed] Uncaught Error: Call to undefined function WPML\\Forms\\WpForms\\wpforms_proce

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 7 replies, has 3 voices.

Last updated by Kor 1 year, 7 months ago.

Assisted by: Kor.

Author Posts
April 11, 2023 at 10:51 am #13444373

aigarsM

After upgrade can't submit form made by WpForms.com plugin.

In server error log is such error:
Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function
WPML\\Forms\\WpForms\\wpforms_process_smart_tags() in
.../wp-content/plugins/wpml-wpforms/classes/WpForms/SmartTag.php:14\n
Stack trace:\n#0 .../wp-content/plugins/wpml-wpforms/classes/Hooks/WpForms/Notifications.php(127): WPML\\Forms\\WpForms\\SmartTag::process()\n#1 .../wp-includes/class-wp-hook.php(310): WPML\\Forms\\Hooks\\WpForms\\Notifications->applyConfirmationTranslations()\n#2 .../wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 .../wp-content/plugins/wpforms/includes/class-process.php(142): apply_filters()\n#4 .../wp-content/plugins/wpforms/includes/class-process.php(92): WPForms_Process->process()\n#5 .../wp-content/plugins/wpforms/includes/class-process.php(823): WPFo...'
April 11, 2023 at 1:19 pm #13446221

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

this error usually happens if there are some files missing and the upgrade/installation went wrong.

Please download the latest version of WPForms Multilingual from the next page and upload/install it manually.

- https://wpml.org/download/wpforms-multilingual/?section=changelog

Let us know how it goes.

Thanks,
Drazen
April 11, 2023 at 1:20 pm #13446247

aigarsM

I did it already and it does not help.
April 12, 2023 at 8:37 am #13453083

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?

Thanks!

Kor
April 13, 2023 at 6:24 pm #13467491

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've tested your form here hidden link and when I trigger the submit button, I can see console errors pointing to your server.

You need to check with your hosting provider to see if they are blocking the wp-admin/admin-ajax.php

Check out the attached screenshot.

Thanks!

Kor

Screenshot_51.png
April 14, 2023 at 9:23 am #13472261

aigarsM

Yes, and we got the same error in error log:
Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function WPML\\Forms\\WpForms\\wpforms_process_smart_tags() in .../wp-content/plugins/wpml-wpforms/classes/WpForms/SmartTag.php:14\nStack trace:\n#0 .../wp-content/plugins/wpml-wpforms/classes/Hooks/WpForms/Notifications.php(127): WPML\\Forms\\WpForms\\SmartTag::process()\n#1 .../wp-includes/class-wp-hook.php(310): WPML\\Forms\\Hooks\\WpForms\\Notifications->applyConfirmationTranslations()\n#2 .../wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 .../wp-content/plugins/wpforms/includes/class-process.php(142): apply_filters()\n#4 .../wp-content/plugins/wpforms/includes/class-process.php(92): WPForms_Process->process()\n#5 .../wp-content/plugins/wpforms/includes/class-process.php(823): WPFo...'
April 14, 2023 at 10:22 am #13472733

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

You can paste the link to the file there.

Once the problem is resolved I will delete the local site.

Thanks!

Kor
April 17, 2023 at 8:08 pm #13490641

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've checked and the issue is caused by the WP form plugin not being updated to the latest version hidden link . Please update it to the latest version and it should work.

Thanks!

Kor

The topic ‘[Closed] Uncaught Error: Call to undefined function WPML\\Forms\\WpForms\\wpforms_proce’ is closed to new replies.