I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+?
Yes, and we got the same error in error log:
Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function WPML\\Forms\\WpForms\\wpforms_process_smart_tags() in .../wp-content/plugins/wpml-wpforms/classes/WpForms/SmartTag.php:14\nStack trace:\n#0 .../wp-content/plugins/wpml-wpforms/classes/Hooks/WpForms/Notifications.php(127): WPML\\Forms\\WpForms\\SmartTag::process()\n#1 .../wp-includes/class-wp-hook.php(310): WPML\\Forms\\Hooks\\WpForms\\Notifications->applyConfirmationTranslations()\n#2 .../wp-includes/plugin.php(205): WP_Hook->apply_filters()\n#3 .../wp-content/plugins/wpforms/includes/class-process.php(142): apply_filters()\n#4 .../wp-content/plugins/wpforms/includes/class-process.php(92): WPForms_Process->process()\n#5 .../wp-content/plugins/wpforms/includes/class-process.php(823): WPFo...'
Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?
We usually recommend the free Plugin “Duplicator” for this purpose.
If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.
If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.
Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).
Your next reply will be private, which means that only you and I will be able to see it and have access to it.
You can paste the link to the file there.
Once the problem is resolved I will delete the local site.
I've checked and the issue is caused by the WP form plugin not being updated to the latest version hidden link . Please update it to the latest version and it should work.
Thanks!
Kor
The topic ‘[Closed] Uncaught Error: Call to undefined function WPML\\Forms\\WpForms\\wpforms_proce’ is closed to new replies.
