[Resolved] Urgent Bug Report - Critical Error in Automatic Translation for WPML

Hello!

Before i can access, i would need to know what type of critical error you're getting.

Please enable the debug.log: https://wpml.org/documentation/support/debugging-wpml/
then try to recreate the error and check if a file "debug.log" was created in the wp-content directory of your site.

If that's the case, please share that file with me (you can upload it in any platform of your preference like wetransfer or gdrive and then share it with me so i can download it).

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Since the problem is with WooCommerce, could it be it happens only when you select products with variations? because we discovered an issue recently that you can check here: https://wpml.org/errata/woocommerce-multilingual-multicurrency-504-gateway-time-out-error-when-updating-variations/

it's not exactly the same as your description but you can check if it's the case and let me know.

The logs you sent me are the server logs, those are different types of files. please read my last message, go to the link i sent you and follow the instructions to enable the debug.log, the log from WordPress.

You mention that the translations are "stuck" but then you talk about an Import and another thread but i don't see any other past threads from you.

Please do not touch anything in the database unless we specifically tell you to because what can be ok for one specific site might not be ok for another.

from what i can see the latest jobs for hidden link (this link is masked and can't be seen apart from us) were sent on oct 31st and they were then cancelled. there aren't recent jobs here, so i'd like to maybe have access to your site (and FTP if the error crashes the site) and have a reference page you want to translate so i can better investigate what's going on.

If you accept, then please write the steps you follow on your next answer so i can understan better what you're doing and how and try to recreate the problem.

Regards,

by the way, let's wait first for the translations to finish before jumping into other issues (we can only handle one issue per ticket), i'll keep them in mind and help you with them when the time comes as to not pollute and complicate this ticket.

Regards.

there is indeed something weird on your site, but it seems to be a result of a server-side cache.

do you happen to have some cache enabled on your server? if you do, can you brefly deactivate it and let me know?

At the same time, and i believe this is a problem related to the products, i can see this error:

Call to a member function is_in_stock() on null /home/778854.cloudwaysapps.com/zbdaxqavte/public_html/wp-content/themes/blocksy-child/inc/custom-functions.php:9

This means there's a "custom function" on your child theme that is breaking the process. please verify what that is and then try to sent those products again, try with just a few products first and then, if they work, send them all.

i checked the code and it seems it's this one:

the code seems to be a shortcode you created:

add_shortcode('display_stock_message', function($atts) {
	global $product;
    if ( $product->is_in_stock() ) {
        $text = '<div class="stock in-stock" ><i class="fa-solid fa-circle"></i>' . __( ' Op voorraad', 'blocksy' ) . '</div>';
    } else {
        $text = '<div class="stock out-of-stock" ><i class="fa-solid fa-circle"></i>' . __( 'Niet op voorraad', 'blocksy' ) . '</div>';
    }
	return $text;
});

Custom code is out of the scope of this support so i can't debug that for you but i guess that the global product function is returning something that is not what you expect.

since this is a shortcode, there are things you should do to first verify if WooCommerce is enabled and that you're actually looking at a product before you run everything else.

I suppose that if you fix this, you'll be able to have everything else working smoothly.

Regards.