Background of the issue:
I deleted all 500 posts from the PORTUGUESE page on WordPress admin as I am trying to bulk re-translate the posts using the DUPLICATE option.
Symptoms:
Translator management shows the posts as translated instead of showing the NOT TRANSLATED icon. Instead, I see the DUPLICATE OF DEFAULT LANGUAGE icon.
Questions:
Why does translator management show the posts as translated when I expected them to be marked as NOT TRANSLATED?
How can I correctly bulk re-translate posts using the DUPLICATE option? I don't want to generate issues because it seems WPML has something stuck although I cleared WPML cache and breeze cache, and on the Posts Page you can see the + icon confirming that the translation post was deleted and trash empty.
Yes, of course I empty the trash bin and cleared cache, but the translation management was still showing that icons. I managed to get it away by going to TROUBLESHOOT and start clicking some stuff like "clear wpml cache" and "remove ghosts" and stuff like that, but I was afraid of breaking something so I was wondering what would be the right course of action if this happens again that the translation management doesn't reflect the actual state of posts and strings. Any ideas?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Did you try the troubleshooting options to sync translation jobs?
If this will not solve the issue, I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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ok, but right now I cannot provide access because the staging site is the only copy of this site and until I publish it I cannot make a clone or staging for it so you can experiment. I'll have to risk pushing this live and hope for the best. Once I do that I can give you access to a clone or staging site.
when I click I need assistance nothing like the video appears...see attachment
also, each time I open browser to come to support, I am forced to log in, my session doesn't keep active, maybe it's related? something's off with my user or your site?
That's because I deleted all translations and re-did them that way, I was talking about past experience where I want to edit a translation and remove duplicate and then the issue randomly happens
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies, but I am not sure what you are expecting me to test.
Do you mean that the translation status is not updating correctly on Translation Management > Dashboard if you open one of the duplicates, then mark inside the right sidebar of the WordPress Editor "Translate independently" and update the translation?
my issue was perfectly explained on the first post but I don't know why we got here... I got that bug that I managed to solved by clicking anywhere and maybe breaking the site and what I asked was for the propper work flow in case I encounter myself with the same problem again, where I should click for WPML to correctly display the icon of the not translated posts that were showing (in that moment) as translated. I don't know why you asked me for access I thought you knew. thanks
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies but your explanation was kind of confusing:
Symptoms:
Translator management shows the posts as translated instead of showing the NOT TRANSLATED icon. Instead, I see the DUPLICATE OF DEFAULT LANGUAGE icon.
You are saying:
- "Translator management shows the posts as translated"
- "I see the DUPLICATE OF DEFAULT LANGUAGE icon"
Those can mean two different states, as there is one symbol for a completed translation and another symbol for duplicates.
After all, I did not see anything unusual on your site as the Translation Management was displaying the correct status for your posts.
If you do not need further assistance, please mark this ticket as resolved.
No, nevermind, I'll reopen and try with someone else.
You are seeing my site AFTER I already solved it, that's why you see it ok.
My question was BEFORE I solved it, to understand what happened and how to approach it next time, because it will happen again and I clicked everywhere so I don't know which of those clicks solved it.
We never understood each other so I'll try to re-open and talk to someone else.
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