[Resolved] We cannot update the product and we get gateway timeout error

Hi Peter,
Thanks for contacting WPML support.

Please create a full backup of the database and website and update the following plugins to the latest version:

- All the WPML plugins
- WooCommerce Multilingual & Multicurrency
- WooCommerce

Then clear the cache and check if the issue is resolved.

If that didn't help, please provide us with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory

If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

Kind regards,
Mohamed

Hi,

I can't see any errors related to String Translation, the log shows the following errors:

[12-Jul-2023 12:54:24 UTC] PHP Fatal error:  Uncaught TypeError: WP_Rocket\Engine\Optimization\RUCSS\Database\Queries\UsedCSS::revert_to_pending(): Argument #1 ($id) must be of type int, string given, called in ........./wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Controller/UsedCSS.php on line 803 and defined in ......../wp-content/plugins/wp-rocket/inc/Engine/Optimization/RUCSS/Database/Queries/UsedCSS.php:444

[12-Jul-2023 13:43:25 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function wc_post_content_has_shortcode() in ......./wp-content/plugins/wc-multivendor-membership/helpers/wcfmvm-core-functions.php:109

[12-Jul-2023 13:46:01 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_wcfm_menus() on null in ....../wp-content/themes/oceanwp-child/functions.php:722

The above errors come from the child theme and the following plugins:

- WP Rocket
- WCFM - WooCommerce Multivendor Membership

Could you please disable those plugins temporarily and switch to the parent Ocean WP theme then check if the issue persists with String Translation enabled?

Hi,

I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation