We have some trouble with wpml when we change the content on a page

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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 6 replies, has 3 voices.

Last updated by Itamar 1 year, 5 months ago.

Assisted by: Itamar.

Author	Posts
June 30, 2023 at 7:40 am #13921269
mickaelM-9	Since several weeks, we have some trouble with wpml, when we change the content on a page in French (the source language) like add a new block (we are using ACF) or delete a block, there is some issues on the same page for the other languages only : some content disappears, while we uncheck the synchronize translations. We check on the database and we saw that the meta key wasn't the good one, so that's why there is a problem, but we don't understand why
June 30, 2023 at 8:25 am #13921521
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. You can get back to us in the ticket here when everything is ready. Thanks. Mihai
July 4, 2023 at 1:54 pm #13942005
mickaelM-9	Hi there, I did all the upgrades like you said, everything is properly updated and set up but we have still the same problem..
July 4, 2023 at 2:19 pm #13942265
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for following our suggestions. I'll continue to help you with this issue. Can you please let me access your site and explain how to see and replicate this issue on your site? Please also tell me which ACF group and field are involved in this case. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
July 4, 2023 at 8:19 pm #13944803
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access to your site. I'm sorry if I was not clear enough before. Please tell me which field group and fields are involved with this issue. Please also tell me the steps I need to take to see the issue. In other words, what do I need to do to see that the content of "minislider", or "Block texte en colonne" disappears in the other language when I add a new ACF block? This will help me get things advanced. Thanks, Itamar.
July 5, 2023 at 7:19 am #13946181
mickaelM-9	Hi, at the beginnig all the fields was concerned, but we changed some configuration and now it seems to be pictures who disappears, to see the issue, in any page you want, you just have to add a new ACF block in the middle of the page by example, and you will see in the other language that some content disappears. By example if you are on this page hidden link you'll see that I added a button with the content "TEST WPML" and a background-color as khaki, and if you check the same page in the other languages you'll see that a slider of pictures below has no more pictures. You will find attached some pictures to illustrate what I said.
July 5, 2023 at 3:01 pm #13951949
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, This is the field group for the problem you show in this screenshot. https://wpml.org/wp-content/uploads/2023/07/13946181-Capture_du_2023_07_05_09_18_56.png hidden link Is this correct? The lit_img_repeat repeater field is set to Dont translate. Its image sub-field with named lit_img_r is also set to Don't translate. Don't translate means the images will not be on the translated page. You are using the Expert mode for translating ACF fields. Therefore, please follow our guide here. https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/expert-translation-option/#translating-fields-in-wordpress-editor Please note that setting the translation preferences with the Expert mode needs to be done with special care to the settings. You might need to retranslate this page. I've also noticed that the Media translation add-on is active on your site. But its setup is not complete. Please see the attached screenshot. Do you need the Media translation add-on? It is needed when you want to switch images on the translated pages. If not needed, please deactivate it, as it might cause issues because you didn't finish its setup. The plugins section is unavailable to me so I couldn't check it.

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