Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today.
Thank you for the video.
1. Yes you can deactivate Multilingual tools. This is a testing tool that is more oriented for developers to test their theme or plugin compatibility.
2. In the video I can see that you have "Translate what you choose".
- Make sure that you translated the Spanish post to 100%
3. I tried to visit the site but you must be logged in to access it.
Could you please provide me with a temporary admin access – so I can further investigate and have a better idea of the issue.
I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.
IMPORTANT: Before we proceed, please backup your site and database.
2. I had in several occasion a Cloudfare protection window and I think it could prevent WPML to deliver your translation. Could you try to deactivate Cloudfare and edit the translation of your homepage to see if it solves the issue.
I checked what Osama mentioned in the other ticket:
- I entered the Homepage (Activity feed) in English but the Elementor Editor doesn't open (see screenshot)
- I opened the Spanish translation and it was not finished (some fields SEO were not translated)
- I purged the cache and the page is now showing: hidden link (see second screenshot)
The issue seems to be resolved but I can't open the Elementor editor in English.
- I'm not sure it's an issue from my account or maybe from Cloudfare security because I always have a "verification" page that takes few seconds to redirect me.
Could you please try yourself:
- Open the EN homepage in Elementor
- Make a small edit like adding a space at the end of a paragraph or title
- Then edit the ES translation again to revalidate it
For some reason when you fix the spanish version, then the english version have some issue. Now i fix the english version but the spanish version dissapear. Look the video.
As I mentionned a couple of times, as soon as I clear all caches (from breeze and from object cache) the pages are working fine.
I have disabled "Object cache" for now as a test. Please let's wait and see if the issue reappear while the plugin is still disabled.
1. If the issue doesn't reappear, you know that this caching plugin is causing the issue.
2. If the issue reappear, it could be related to the fact that Elementor editor is not working for that page?
- Can you try to duplicate your homepage in English and then retranslate it in Spanish?
- Can you also try a minimal environnement? Disable any additional plugin that is not related to WPML and its add-ons or this Activity feed. If the issue disappears please start reactivating the plugins one by one, or activate them in small groups. This way you can verify at which point the issue appears again and identify the plugin that is causing the issue.
