When you jump from english to japanese, and return to english, it will display an internal server error

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: Bug, Exception

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 11 months, 2 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
March 21, 2024 at 2:14 am #15434105
danielB-267	Hi, I saw it fixed the issue but there is an issue with the site. On this URL or other urls as well hidden link When you jump from english to japanese, and return to english, it will display an internal server error. Can you check this and see what causing the issue?
March 21, 2024 at 2:20 am #15434123
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I check the debug log on your site but don't see any fatal error message when the 500 error appears. I suggest you enable a minimal environment as below and see if it helps: - Deactivate all plugins except WPML plugins and WooCommerce - Switch to a standard theme of WordPress ❌ IMPORTANT: Please backup your database and website before proceeding ❌ If the issue persists, please get in touch with your hosting support and ask them to check the server log if they find any error when switching language on the product page. Looking forward to your reply. Thanks
March 21, 2024 at 8:52 am #15434977
danielB-267	It is still an error and this is the error log on server level [core:error [pid 425092:tid 139710663755520 [client 136.158.24.18:0 AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the li............e., referer: hidden link
March 21, 2024 at 8:56 am #15434989
danielB-267	It seems like whenever we go a translation product, it causes an infinite loop redirect. Is there a way that the product URL will not change to arabic and stay with english? That might fix the issue
March 21, 2024 at 9:13 am #15435157
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Can you please recheck this issue? The error might be related to htaccess being overwritten and I applied the workaround in the documentation below and it looks works properly. https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/ Looking forward to your reply. Thanks

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