[Resolved] White screen

Hi there.

Receiving a blank page usually means that there is a chance of a fatal error taking place or an existing incompatibility issue between WPML and (at least) one of the active plugins or the active theme.

Can you please enable the WordPress debug feature and recreate the issue to see if you are getting an actual error message instead of just the blank page?

This will allow us to see if any PHP errors are being produced.

More Info: https://codex.wordpress.org/Debugging_in_WordPress

In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', false );
define( 'WP_DEBUG_DISPLAY', true );

Now please reproduce the issue once again.

Now, see if you see more information than just a blank screen and if you do, please share a screenshot with us so that we can see what is the error that is causing that blank page to show up.

Please let us know how that goes and if following these steps helped you get some extra information.

We will be waiting for your response.

Mihai

Thank you for updating us!

When viewing the blank page, right-click and inspect -> click on the console tab, do you see an error? If yes, share it with me, please.

Go to WPML->Support->ATE Error logs and share with me the top 5 errors logged there.

---- Did you recently migrate your site?

Thank you,

Few cross domain issues, are you using a different domain per language?

Please go to WPML->languages->switch to use directory format as a test and let me know your results.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

I wonder if the old user was possibly corrupted in the database.

Thank you for sharing this with us!