<b>Background of the issue: </b>
I have some menu items with custom strings or URLs that I already translate with the 'String translation' (With the proper domain) function.
I already had all the translation for menu items in WPML > String Translation with the Domain "Main Menu menu" which is the same as my menu named "Main Menu", please see the attached photos on the first message.
The issue is that those strings are not being picked by the "WP Menus Sync" plugin.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for the details!
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site from your server for this purpose. This step would only be required if the issue is replicable on such a staging site.
If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.
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The menus causing issues for me are the children of "Quickstart" such as "How to verify my account?", "How to deposit funds?", "How to withdraw funds?", which are actually "Custom Links" as shown in the attached image.
I might have caused some confusion as "Support" -> "Getting Started" has some resemblances with "Quickstart".
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I can see the issue now, thank you!
For now, I suggest you edit the menus directly inside Appearance > Menus. If I do this, then I can confirm that it syncs from the menu to String Translation.
Why it is not syncing from String Translation to the menus is unclear to me and I can offer to take a copy of the site to investigate this issue further.
Do you agree if I install the plugin "All In One WP Migration" and take a copy for testing?
Feel free to take the backup or make any necessary changes, as this is a staging environment (both WordPress and FTP access).
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I rename "How to verify my account?" to "This is a test menu that I want to translate" and then update the strings (String translation), but the problem remains there.
I also create a new menu item called "English" and translate its string and URL to all languages, but it is only showing the Arabic translation on all of them.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I have run a few tests on a local copy of your site in a minimal setup, only using WPML and the Twenty Twenty One Theme, but the issue persists.
On another new test site, I was able to confirm that only translating the custom menu items on String Translation is not yet enough. After creating the translations you will need to run "WPML > WP Menus Sync" again and after that, the translations from String Translation should show up on each menu.
Somehow this does not work on the copy of your site and I am still not able to figure out the reason for that.
For now, I recommend that you edit the links and menu titles for your custom menu items directly inside Appearance > Menus. You can switch the language and edit each menu
individually.
I need to ask you for some more time to investigate the issue on your site's copy. I might need to take my own copy of the site for this purpose and test it on a virtual server.
