[Resolved] WPBakery and Hongo theme footer translation issue

Hi there.

This ticket has been inactive for quite a while. I didn't get a reply from you. So I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.

I was waiting for your access details to check the issue on your site. So once you have a site backup ready, please reply to this ticket, and one of our supporters will continue to help you.

If you need further help with this, please share the access details to your site.
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Regards,
Itamar.

Hi there, this is Diego from the WPML compatibility team.

We will need to do some tests, which are not possible to do on the live website. For this, we will need to create a local copy of the website.

Do you authorize us to create this temporary copy of the website? if yes, please install the following plugins:
Duplicator:
https://wordpress.org/plugins/duplicator/

File Manager:
https://wordpress.org/plugins/wp-file-manager/

All-in-one WP Migration
hidden link

Once you install them, please notify us so we can continue with the testing steps.

Hi there,

The issue happens because a compatibility issue between the Hongo theme and WPML.

As a workaround, you can use the following steps:
- Open the wp-content\plugins\hongo-addons\lib\hongo-addons-extra-functions.php file
- On the hongo_builder_option() function, replace the following snippet (around line 155):

return $hongo_option_value;

With:

// WPMl workaround for compsupp-6825
if ( class_exists( 'Sitepress' )) {
    if ( $option == "hongo_header_section" || $option == "hongo_footer_section" || $option == "hongo_mini_header_section" || $option == "hongo_header_top_section" ) {
        $hongo_option_value = apply_filters( 'wpml_object_id', $hongo_option_value, 'hongobuilder', TRUE  );
    }                
}

return $hongo_option_value;

This fixed the issue on my local copy. Could please check if it also works on your website?

We will report this issue to the theme author. if possible, please also open a support ticket with them to report the issue.

PS: While I was testing the issue, I disabled some plugins on your website by mistake. I've enabled them again and I believe everything is ok. Could you please also check if all the required plugins are correctly enabled under Plugins > All plugins? Just to be sure.