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This topic contains 34 replies, has 0 voices.

Last updated by Itamar 1 month, 1 week ago.

Assisted by: Itamar.

Author Posts
December 24, 2025 at 4:13 pm #17686887

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I discussed this issue with our second-tier support. Unfortunately, without access to the site or a copy of it, there are clear limitations on how far we can diagnose this remotely. That said, here are the key findings and what we can still try.

About the automatic-translation badge

In general, it is important to know that even when using the Classic Translation Editor, WPML may still send background syncing requests for translation jobs. This, by itself, is expected behavior and also occurs in older WPML versions.

However, the badge in the admin bar appears typically only when there is something actionable (for example, a warning, a notice, or a translation job that requires attention).

When you click the badge, what message does it show exactly?
I know you shared this screenshot: hidden link
However, the message is unreadable, and I'm unsure if it is because of the screenshot. Is it also unreadable to you?

Furthermore, we noticed that there is one very old translation job (from 2020) associated with your site that appears to be stuck and cannot be opened. It is an ACF group translation at this link: hidden link. If this job still exists in your WordPress admin, it's worth trying to locate it in WPML and delete it, as a corrupted or incomplete job can cause repeated background checks. Please look for it in WPML -> Translation Dashboard -> Translation Jobs.

The warning you saw in Query Monitor is expected in WPML 4.8+. It is related to internal optimizations of translation data storage and is usually suppressed. It should not, by itself, cause admin freezing.

At the moment, we do not see this as a general WPML 4.8 issue affecting many sites. The behavior appears to be specific to your setup or data, which makes access to the site (or a copy of it) essential if we want to go deeper.

Next steps

If possible, please:

1. Click the badge and share exactly what message it displays.

2. Check whether the old translation job still exists in WPML and remove it if you can.

3. Let us know if you can provide access to a staging site or a copy — that would allow us to investigate this properly. For this, I'm enabling a private message for the following reply.

Regards,
Itamar

December 29, 2025 at 11:50 am #17694701

erinS-5

"However, the badge in the admin bar appears typically only when there is something actionable (for example, a warning, a notice, or a translation job that requires attention)" - how to check this properly, this badge not informative and shoving unclear information.

1. When we click on a badge it doesn't provide any additional information, we just see this hidden link
2. "Check whether the old translation job still exists in WPML and remove it if you can" - how we can check whether it's old translation job? in the dashboard we don't see any timelines hidden link
3. "Let us know if you can provide access to a staging site or a copy — that would allow us to investigate this properly. For this, I'm enabling a private message for the following reply"
This is not possible, do you have some other ways to solve it?

"At the moment, we do not see this as a general WPML 4.8 issue affecting many sites. The behavior appears to be specific to your setup or data, which makes access to the site (or a copy of it) essential if we want to go deeper." - we've found the similar issue from other users on your forum.

December 29, 2025 at 2:15 pm #17695155

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

You asked: "how we can check whether it's old translation job?"

You have more filters for the jobs screen. Please click the three-dot icon on the left and select the 'Sent on' filter. Please see the attached screenshot, more-filters.jpg. Then use the 'Sent on' filter. Please see the attached screenshot sent-on-filter.jpg. The date that this job was created is: 2020-12-18 19:35:02 UTC. You can also filter by the post type, which should be Field Group. Please see the attached screenshot post-type-filter.jpg.

Please let us know whether deleting that old job resolves the admin performance issue.

Regards,
Itamar.

more-filters.jpg
sent-on-filter.jpg
post-type-filter.jpg
December 29, 2025 at 4:12 pm #17695364

erinS-5

I'm able to sort translations job, but I can't Cancel the old one, the next message appeared hidden link, Why I see this message and how to remove old jobs?

December 30, 2025 at 2:08 pm #17696913

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for trying my suggestions.

It seems those can't be canceled because they are already completed.

In any case, we took action on our side regarding that job in 2020.
Can you please check if it changed anything on your side?

Regards,
Itamar.

January 5, 2026 at 7:50 am #17702819

erinS-5

that job from 2020 still exists in the Translations jobs dashboard, nothing has changed. What exactly you did on your side?

January 5, 2026 at 10:05 am #17703284

erinS-5

this is html of the badge icon from the admin panel:

<div class="wpml-notification"><div class="wpml-notification-status"><i class="otgs-ico otgs-ico-play"></div><div class="wpml-notification-description"><div class="wpml-notification-description-title">Updating affected posts for changes in translatable fields child_image, image, home_content_4_features_blocks_0_subtitle, home_content_4_features_blocks_1_subtitle, home_content_5_title, home_content_6_title, about_content_0_title, about_content_2_title, about_content_3_title, about_content_4_title, about_content_5_title, about_content_6_title, address_title, careers_content_0_title, careers_content_1_posts_0_title, careers_content_1_posts_1_title, careers_content_3_posts_0_title, careers_content_3_posts_1_title, careers_content_5_title, form_title, hiw_content_1_title, hiw_content_1_model_blocks_0_title, hiw_content_1_model_blocks_1_title, hiw_content_1_model_blocks_2_title, hiw_content_2_learning_posts_0_subtitle, hiw_content_2_learning_posts_0_title, 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modules_6_events_3_speakers_1_image, modules_6_events_4_title, modules_6_events_4_speakers_0_image, modules_6_events_4_speakers_1_image, modules_10_items_0_item_title, modules_10_items_1_item_title, modules_10_items_2_item_title, modules_10_items_3_item_title, modules_10_items_4_item_title, modules_10_items_5_item_title, modules_10_items_6_item_title, modules_10_items_7_item_title, modules_5_resources_5_title, modules_5_resources_5_image, modules_2_items_8_item_image, modules_2_items_9_item_image, modules_2_items_10_item_image, modules_6_blocks_0_title, modules_6_blocks_1_title, modules_6_blocks_2_title, modules_7_blocks_0_title, modules_7_blocks_1_title, modules_7_blocks_2_title, modules_8_items_3_columns_0_title, modules_8_items_3_columns_1_title, modules_9_items_3_columns_0_title, modules_9_items_3_columns_1_title.<span class="wpml-notification-description-title-items">  <span>0 / 2029</span></span></div><div class="wpml-notification-description-subtitle">0%</div></div><div class="wpml-notification-actions"></div></div>

how to remove all these items?

January 5, 2026 at 11:46 am #17703579

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

On our side, I've marked that old job as completed.

Regards,
Itamar.

January 6, 2026 at 2:41 pm #17706987

erinS-5

It seems it doesn't resolved the issue, this bade is still visible and we have admin latency issue

January 6, 2026 at 6:21 pm #17707640

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I've shared all the information about your case with our second-tier supporters. When I have their reply, I'll update you.

I appreciate your patience.
Itamar.

January 8, 2026 at 8:33 am #17711969

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Here is the reply from our third-tier supporter.

The HTML that you shared relates to updating custom fields that may have been changed, whether they are copied or translated (translation preference adjustment). This is normally done as a background task. If that's the issue, you may want to remove the entry from the icl_background_tasks table.

The minus of doing this is that you might not sync all changes to the posts that use those fields, and you might not even notice until you have missing contents - but I guess this is something pretty rare.
Usually, this process should be running, but it could be blocked due to the REST API not working or because something is killing the SQL query that powers all of this - e.g., the WPEngine Governor.

So these are the ideas that I have, and you might give a try to any of those:
- Remove the background task entry/entries
- Disable WPEngine Governor
- Make sure the REST API works and that our rest api check is aware of this

We hope this information is helpful to you.
Please let me know if you have any further questions.

Regards,
Itamar.

January 12, 2026 at 11:29 am #17721137

erinS-5

I'll provide our reply soon

January 12, 2026 at 1:24 pm #17721579

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Sure, we will wait for your reply.

Regards,
Itamar.

January 13, 2026 at 1:43 pm #17725814

erinS-5

We deleted all the data from the icl_background_task table on the dev site. For now, the badge is gone and we’re testing whether the latency issue is resolved.

Could you please clarify what we should check to make sure that no important data was lost after deleting the data from this table?

January 13, 2026 at 8:58 pm #17727360

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

You should check posts with custom fields and their translations to see whether those field values are translated or copied (according to the transalted thier translation configuration) as they should be.

Regards,
Itamar.