[Resolved] WPML API server error and Refreshing translation status error
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with WPML on their website, including a WPML API server error, translation status not refreshing, and a network block preventing the site from connecting to the WPML API. Solution: We contacted our Systems department to investigate the network block. It was confirmed that there was a block for the client's domain, which was subsequently resolved. This resolution allowed the client to register WPML and use the service without further issues. For the translation status not refreshing and the translations not being published, we advised handling these issues in separate support tickets to focus on each problem individually.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to use WPML to manage translations on my website, but I am encountering errors. Here are the links related to the issue: hidden link and hidden link.
Symptoms:
I expected to see a properly working WPML translation process without errors when syncing translation statuses or connecting to the WPML API server. Instead, I got a WPML API server error and an issue where the translation status does not refresh properly.
Questions:
Why am I encountering a WPML API server error?
Why does the translation status not refresh properly?
I will need to contact the Systems department to see if there's any block for this domain because seeing that red X in your screenshot means that your site cannot connect to the WPML API. This might be the reason why the other issues are happening, too.
I'm leaving the ticket assigned to me for now, and as soon as I have updates, I will get back to you.
Thank you for your amazing patience and understanding.
It has been 2 days now, and I still haven't received any solution. I really need to make my site multilingual. Can you please look into this matter as soon as possible? Earlier, it was possible to chat live with Apna Deda. Is this option no longer available? Please solve my problem quickly.
I want to let you know that this has been already communicated to my colleagues and they are looking into the connection issue.
Debugging this sometimes takes a little more than expected.
There are multiple error messages on your site's backend and we are investigating this on a deeper level.
I expect to be able to get back to you in a few hours.
I am not sure who is Apna Deda. I don't think we have a colleague with that name.
Regarding live chat, this is how it works: if there are any empty spots in the live chat queue at that time, you will be offered that option. If no colleagues are available for live chat at that time, your request will automatically be turned into a support ticket.
I would also like to inform you that the highest availability is from Monday to Friday, in the European time zone. Therefore, tomorrow in the European time zone would be the best time to try to open a live chat.
Also, please note that during the weekend, fewer people are available.
As soon as I have an update, I will get back to you.
I am very sorry, "Apna Deda" was a typing mistake. I meant to say that I used to be able to chat with you live before, but now I can't. Anyway, I have received my answer regarding this.
Please solve my issue as soon as possible.
Also, my wpml key does not seem to be activating. However, I am continuing with the translation work. Once the issue is resolved, will all my translations be deleted?
Thank you so much! You have already solved my registered key activation problem.
However, my biggest issue is that even after translating a blog post to 100% completion, it still does not show as complete. Also, the post is not displaying in the translated language.
Additionally, in Translate Support > Advanced Translate, it is showing 4 errors.
Please resolve these issues as soon as possible. Thank you very much!
New threads created by Mihai Apetrei and linked to this one are listed below:
I'm glad the registration (and probably the full connection) is restored.
Those errors in the logs are from a few days ago and they will probably not repeat.
Also, regarding the other issue you mentioned in the last reply (the translations not being published), please note that, per our Support Policy, we can handle only one problem per ticket.
Continuing with one issue per ticket helps supporters focus on one problem at a time and enables other users to find solutions to their questions faster.
You will also be notified via email when there's an answer to that ticket.
Also, can you please mark this current ticket as resolved?
Thank you.
Mihai
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