Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: 

This topic contains 5 replies, has 2 voices.

Last updated by Andrey 6 hours, 7 minutes ago.

Assisted by: Andrey.

Author Posts
October 2, 2024 at 1:45 pm #16246021

joshE-4

Background of the issue:
When I download WPML, it shuts down our site. We believe it is because it is in development mode, or maybe because it takes up too much data once downloaded (we had other translators downloaded on the website when we downloaded WPML).

Symptoms:
When we downloaded WPML, it made our website give a 404 error.

Questions:
Why does WPML crash our website when downloaded?
Is WPML's development mode causing the issue?
Could the presence of other translators on the website be causing a conflict with WPML?

October 2, 2024 at 3:39 pm #16246623

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I’m sorry you ran into trouble with this. I need a little more information to understand what’s happening.

Could you please upload the screenshots showing the steps and issue? So I can better understand the problem.

October 3, 2024 at 3:46 pm #16251121
joshE-4

Ok so the site no longer crashes but we need you to review a bug. While running a string query, WPML ran into a bug.(attached below):

also, can you please review why the page content still isn't populating in the translation cart, despite all of the fields enabled for translation? I suspect there is an additional ACF setting that needs to be enabled butI need guidance.

Thank you for all your help

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-while-running-a-string-query-wpml-ran-into-a-bug/

Screenshot 2024-10-03 at 9.45.27 AM.png
October 3, 2024 at 9:38 pm #16252080

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

I am creating a new support ticket for:

While running a string query, WPML ran into a bug.(attached below):

I will assist here: https://wpml.org/forums/topic/split-while-running-a-string-query-wpml-ran-into-a-bug/

May I ask you to open a new ticket for your new other question? This will also help other users with similar problems find solutions when searching the forum. Please detail the issue, including the screenshots.

October 4, 2024 at 12:13 am #16252181
joshE-4

why the page content still isn't populating in the translation cart, despite all of the fields enabled for translation? I suspect there is an additional ACF setting that needs to be enabled butI need guidance.

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-why-the-page-content-still-isnt-populating-in-the-translation-cart/

October 4, 2024 at 6:16 am #16252507

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I have created a new support ticket for this question. I will assist here: https://wpml.org/forums/topic/split-why-the-page-content-still-isnt-populating-in-the-translation-cart/