WPML media translation

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Tagged: Bug

This topic contains 1 replies, has 0 voices.

Last updated by Itamar 1 week ago.

Assisted by: Itamar.

Author	Posts
October 5, 2025 at 3:02 pm #17457280
shuaiH	Background of the issue: I am working on a site under development and trying to complete the media translation setup using WPML. Symptoms: I received a message saying the media translation setup isn't finished. When I click the button provided, it redirects me to the media translation screen without any additional information. Questions: What steps should I follow to complete the media translation setup?
October 5, 2025 at 3:32 pm #17457463
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, This ticket has been inactive for some time. I didn't get a reply from you. I've converted this chat into a support ticket because you may still require our assistance. If you do, please reply to this ticket, and I'll continue to help you. In the chat, I also wrote the following, which you might have missed. You can also try the following. 1. Take a backup of the DB of your site. 2. Go to WPML -> Support -> Troubleshooting (link) 3. Click on the 'Remove all messages and notifications' option. Please see the attached screenshot. * Please make a backup of your database before using this.* However, if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please back up the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.