Background of the issue:
I am experiencing issues with automatic currency conversion on my website, hidden link, which is affecting my customers' ability to place orders. I have compiled 4 recordings to demonstrate the issue. Please log in to watch the recordings using the provided credentials.
Symptoms:
Automatic currency conversion is preventing customers from placing orders.
I apologize. I said in the chat that your issue needs to be handled with more time, so I converted it into a ticket. This way, I can check for more details and provide better support.
I'm still checking what's happening with the currencies and will get back to as soon as possible, ok?
Hey there, I noticed that in the screen recordings you sent, the currency was randomly changing by itself.
I couldn't reproduce that by visiting your website - I visited many products in different languages and the currency always stayed consistent. Can you please tell me how I can reproduce the error?
I want to check your website settings, but I couldn't login. I received the following message:
"LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator."
Can you please check? As I said, I already have the user credentials to access your website. Please also make sure that the user I'm using is set as admin. Thank you.
It seems you missed a question I asked. To investigate the issue, I need to be able to reproduce the issue.
Can you please tell me how I can reproduce the error?
Also, please do not share sensitive data directly in the Forum. I deleted the information you shared, since the forum is public. Please make sure to change the user's password or complete delete it, as your information might have been compromised.
I enabled the private fields, so you can share your credentials and 2FA codes safely.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
IMPORTANT
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
So, I checked your website settings, and there are a few issues.
First, WCML (WooCommerce Multilingual & Multicurrency), needs the main WPML plugin, as well as the WPML String Translation plugin to work well. It's a requirement, as WCML is actually an extension of WPML. Installing and activating WPML will likely solve the issue.
Second, I see that your website wasn't translated using WPML, but instead using GTranslate. Since you will need to install WPML, we will run into another issue, as it's not recommended to have more than one translation plugin installed in a website. It leads to conflicts and errors.
My recommendation is that you install, activate WPML and manage all your translations there. Unfortunately, there's no way to automatically migrate from GTranslate to WPML, so you'd have to translate the website from scratch.
