Problem: The client is experiencing issues with both automatic and manual translations not working on their WordPress site after installing the WPML plugin. They have completed translations on a staging site and are now looking to apply these to the live site without purchasing additional credits. Solution: First, ensure that the WPML plugin is properly installed and activated on your live site. You can follow the installation guide here: WPML Installation Guide. Next, to transfer completed translations from the staging to the live site, use the WPML's Translation Management tools. Detailed steps can be found here: Translating Your Content. Regarding the WPML license for the live site, you do not need to purchase additional credits if you have already done so for the staging site. Simply log in to your WPML account and follow the instructions to activate the license on your live site.
If these steps do not resolve your issues or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face problems, please open a new support ticket.
