Problem: After upgrading WPML and WooCommerce, the client cannot find the button for WooCommerce Multilingual & Multicurrency with WPML to translate new products. Solution: First, ensure that the WooCommerce Multilingual plugin is still active. If it is active, follow these steps: 1. Make a full backup of your site. 2. Add the following code to the functions.php file in your theme folder:
function wpmlsupp_1706_reset_wpml_capabilities() {<br /> if (function_exists('icl_enable_capabilities')) {<br /> icl_enable_capabilities();<br /> }<br />}<br />add_action('shutdown', 'wpmlsupp_1706_reset_wpml_capabilities');
3. Load any frontend page once. 4. Remove the code from the functions.php file and check if the WooCommerce Multilingual & Multicurrency button reappears in the backend.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using an old version of WPML and has lost the translation of the main menu in English. The '+ button' appears instead of the 'edit/pencil icon', and the client is unable to reconnect the existing English menu translation.
Solution: 1. We recommend updating to the latest version of WPML to see if the issue has been resolved in a more recent update. 2. Create a staging site to safely perform the update without risking the live site. 3. Make sure to back up the site before proceeding with the update. 4. After the backup, disable all other plugins and switch to the default WordPress theme. 5. Update WPML via the Plugin Manager on Plugins -> All Plugins in the 'commercial' tab. 6. Reactivate each plugin one by one and update them as needed.
Please note that translations are stored in the database and will not be lost during the plugin update. However, always ensure you have a complete backup before making any changes.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was experiencing an issue where variation gallery images in WooCommerce products were not displaying in the translated version of the product. Instead, the main product image was shown.
Solution: 1. We suggested checking the translation preference for the Variation image gallery upload field. This can be done by navigating to WPML > Settings > Custom Field Translation and setting the translation preference to "Copy". 2. We requested the WPML Debug Information from the client to further investigate the issue. Instructions on how to obtain this information can be found here: https://wpml.org/faq/provide-debug-information-faster-support/. 3. For the issue with the attribute 'Taglia' not appearing correctly in the translated product, we found that the Text Swatch option in the Translated Attribute term was deactivated. Activating this option resolved the issue, and the variations began displaying correctly.
If you're experiencing a similar issue, we recommend trying the steps outlined above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.
Problem: The client is unable to translate WooCommerce emails using WPML and the Kadence Email Designer. They followed the WPML guide for translating WooCommerce emails but encountered an issue where WPML's String Translation returned 'NO strings found' when attempting to add translations. Solution: We advised the client to ensure that they have entered data into each field within the WooCommerce email templates, as placeholders are not available for translation. After filling in the email template fields, the client should: 1. Navigate to WPML > Theme and Plugin Localization and scan the WooCommerce plugin for strings. 2. Once the scan is complete, search for the email strings in the Admin screen and include those strings for translation. We provided documentation to assist with finding and translating strings that do not appear on the String Translation page: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings We also reminded the client to revisit the guide for translating WooCommerce emails: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/ If the provided solution is not relevant due to being outdated or not applicable to the client's case, we recommend opening a new support ticket. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: The client is experiencing issues with WooCommerce when displaying Variable Product attributes in Products > Attributes. They created attributes in the primary language (Italian) during Variable Product creation. However, after publishing the products and attempting to translate the attributes, they found that the attributes appeared to be in English instead of Italian, causing confusion.
Solution: 1. We clarified that this is a cosmetic issue related to the admin language settings. 2. If the admin language is set to English and the client navigates to Products > Attributes, the language switcher will not be visible, and attribute names will appear in English. 3. We advised the client to edit the terms and check that English is set as the admin language filter. 4. To see the attributes in Italian, the client should switch the admin bar language to Italian and then go to Products > Attributes, where they will see the terms in Italian.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problema: Il cliente necessita di tradurre il logo del header nel tema Woodmart. Soluzione: Se stai riscontrando lo stesso problema, ti consigliamo di seguire questi passaggi: 1. Vai su WPML --> Traduzione stringhe. 2. Traduci l'ID del logo e anche l'URL.
Tieni presente che questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti o potrebbe non essere applicabile al tuo caso specifico. Se la soluzione non risolve il tuo problema, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di controllare i problemi noti correlati, verificare la versione della correzione permanente e confermare di aver installato le ultime versioni di temi e plugin.
Problema: Il cliente ha un sito con una versione obsoleta del plugin WPML e desidera attivare la licenza per aggiornare la versione del plugin, ma non riesce a trovare dove inserire la chiave di licenza. Soluzione: Se stai riscontrando lo stesso problema, ti consigliamo di inserire la tua licenza andando in Plugin > Aggiungi nuovo > Commerciale. Per ulteriori dettagli su come registrare il tuo sito con WPML, puoi seguire questa guida: https://wpml.org/it/faq/come-installare-wpml/#register.
Tieni presente che questa soluzione potrebbe non essere più rilevante, poiché potrebbe essere datata o non applicabile al tuo caso specifico. Se dopo aver seguito questi passaggi il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di controllare la pagina dei problemi noti, verificare la versione della soluzione permanente e confermare di aver installato le ultime versioni dei temi e dei plugin. Se hai bisogno di ulteriore assistenza, non esitare a contattarci nel forum di supporto WPML.
Problem: The text is found by the string translation in the secondary language (English) instead of the primary language (Italian). Solution: We recommend marking the strings in the string translation and using the dedicated dropdown to switch the source language of the string. For detailed steps on how to change the source language of strings, please follow our guide:
Problem: The client is trying to link a page in the primary language with an already existing page in the secondary language. The 'Connect with Translation' button is missing in the WPML sidebar because the page has already been translated.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
The client was experiencing an issue where the language selector menu set in a specific position (top left of the template) was disappearing. The WPML Language menu setting was losing the selected menu position and showing a wrong menu. The client confirmed that no new menus were created automatically and that the issue was not due to any recent updates or changes to themes or plugins.
Solution: We recommended the client to:
1. Create a full backup of the database and website.
2. Resave the Menu switcher settings in WPML -> Languages -> Menu language switcher.
3. Visit WPML -> Support -> Troubleshooting page and perform the following actions: - Clear the Cache in WPML - Remove ghost entries from the translation tables
4. If the issue reoccurred, to create a WordPress menu for the English language by clicking on the "+" sign.
5. Follow step 3 again to see if the issue persists.
The client later reported that the issue did not reoccur, suggesting that it might have been related to the absence of a WordPress menu for the English language.
If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.
