Problem: If you're experiencing incorrect shipment charges for Finnish orders in your WooCommerce store using WPML, where the system charges 9 EUR instead of the entered 3 EUR. Solution: We recommend you follow these steps: 1. Update your theme and all related plugins, including WPML, String Translation, Media Translation, and WCML, to their latest versions. 2. Resave your shipping rates for Denmark and Finland by resetting them to default and then reverting back to your original settings. 3. Adjust the Euro currency settings in WCML -> Multicurrency. Specifically, change the 'Increment for nearest integer' to 1 and set 'Autosubtract amount' to 0. This adjustment will help ensure that the amount does not round up incorrectly.
These steps should correct the shipment charge discrepancy to the intended 3 EUR.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You want to re-translate specific pages using the AI-WPML translator but are unsure how to initiate an automatic re-translation. Solution: To re-translate pages automatically, you should first edit the original text of the pages you want to re-translate. After editing, save the changes to update the translation for the edited segments automatically. Alternatively, you can manually trigger a re-translation by navigating to WPML > Translation Management > Dashboard. Here, create a new translation job for the pages you wish to re-translate. Ensure you select the option to overwrite existing content during the last step of the job creation. This process will generate a new automatic translation for the entire content, but be aware that it will incur new charges for the translation. For detailed guidance, visit Translating Your Contents.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: If you're experiencing an issue where an extra 'categories' section with your logo appears only when switching from Swedish to another language on your main page, but not in the original Swedish version, here's what we recommend. Solution: First, ensure that all your pages are fully translated and that you have cleared your site's cache. Next, update your WPML plugin and all related add-ons to the latest version, currently 4.7.2, to ensure you have all the recent bug fixes and improvements. You can find the latest versions and update instructions on the WPML update page. If updating does not resolve the issue, try modifying the original page slightly and save it. Then, complete the translation using the WPML translation editor.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues on the WPML Known Issues page. Also, confirm that you have installed the latest versions of your themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client wanted to know if removing the English language from their multilingual website would improve the Google indexing for their primary audience in Scandinavian countries, as the English version of the site was appearing in search results. Solution: We advised the client that disabling the English language from the front end should hide its content from Google's crawling bots, which could potentially improve the indexing for the remaining languages. We recommended not to remove the language completely, as it might be useful in the future. However, if the client decides to proceed with the removal, we provided a link to our documentation for guidance:
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check the related known issues and confirm that you have the latest versions of themes and plugins installed. If you need further assistance, please feel free to open a new support ticket in our support forum.
Problem: The client was unable to see a newly added translated product on the WooCommerce shop page in languages other than the original language, Swedish.
Solution: 1. We acknowledged the client's workaround of publishing the product in all languages from the admin product page. 2. We identified that the issue was likely due to a glitch during the translation process, where the URL for the translated pages was incorrect, showing a query string format instead of the correct permalink structure. 3. We confirmed that the normal procedure for translating products is detailed in our documentation: Translating Products Automatically. 4. We advised the client to follow the normal translation procedure and to contact us if the issue reoccurs.
