Problem: You are trying to translate product descriptions using both a special translator and the WordPress translator. After attempting to delete the translated products to rebuild them from the base language, the products do not appear in the list views and show ++ for the to-do translations. However, the product still appears on the front side with the untranslated base language instead of German or English. The description remains untranslated, but the variations are translated. Solution: If you want to delete the translated product, navigate to Products → All Products, switch the language, and then delete the translated product. Additionally, you will need to clear the trash. If this doesn't fully resolve your issue, please provide more details or include screenshots to help us better understand the problem. You can use the "upload an image" option below the comment section.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML support forum.
Problem: You are using the Advanced Translation Editor in WPML and facing two issues: handling soft returns and missing product variations in the German translation. The soft returns are not processed correctly, and the product variations expected in the German translation are not appearing. Solution: 1. For handling soft returns, ensure that global attributes are available and can be selected from the dropdown in the Advanced Translation Editor. More details can be found here: WPML Documentation on Taxonomies. 2. To address the missing product variations, follow these steps: - Make a full website backup. - Navigate to WooCommerce > WooCommerce Multilingual and Multicurrency > Settings > Troubleshooting. - Select the following options: Update products count, Sync product variations, Sync product categories (display type, thumbnail), and Fix translated variations relationships. - Click on Start and wait for the process to complete. - Update the original product and its translation.
If this solution does not resolve your issues or seems outdated, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is trying to enter shipping fee prices with two decimal places, such as €3,39. However, after saving, the price is rounded to a whole number, resulting in €3,00. Solution: If you're experiencing issues with decimal places in shipping fee prices not being saved correctly, we recommend you adjust the WooCommerce settings. Go to WooCommerce > Settings > General tab > Currency options. Here, change the Decimal separator to a comma or period, as preferred, and set the Number of decimals to 2. This should ensure that your prices retain the correct decimal places after saving. You should also make sure to clear your website cache If this solution doesn't look relevant to your issue, please open a new support ticket with us.
