Problem: You are trying to change the Spanish version directory on your site from /sp/ to /es-co/ as requested by your client. Solution: To change the Spanish directory from /sp/ to /es-co/, we recommend following the steps described in a previous support ticket. You can find the detailed instructions by visiting this link: https://wpml.org/forums/topic/changing-the-language-code-en-in-the-urls-by-the-code-gb/#post-14479973.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate a website from English to Spanish and wants both language versions to have the same URL. However, manually changing the Spanish URL to match the English one results in a 404 error. Solution: 1. We suggested the client to check the Spanish backend area on the main Pages list and use the 'Quick edit' option to manually adjust the URL to the desired form. 2. We cleared the site's cache and re-saved the permalinks settings to ensure the changes take effect without errors. If you're experiencing similar issues, we recommend trying these steps. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum.
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