Problem: The client needed to update the image gallery in different languages individually for their products on a multilingual website. Solution: We recommended two approaches to handle the translation of product images: 1. Disable the default setting in WPML that duplicates media attachments and featured images for translations. This can be done by navigating to WPML > Settings > Media Translation and unchecking 'Duplicate media attachments for translations' and 'Duplicate featured images for translations'. 2. For displaying different images on translated product pages, the client can either: - Manually translate the product and upload different images. Detailed instructions are available here: Using different translation editors for different pages - Use the media translation plugin to manage different images for each language. Instructions can be found here: Media Translation
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to change the website language to Indonesian but is encountering issues with some endpoints not being correctly translated, which is causing problems when switching languages. Solution: We recommend reviewing the translations of the endpoints to ensure they are in the correct format and do not contain spaces. Specifically, the string causing the issue should be translated as follows:
msgid "lost-password"<br />msgstr "kata sandi yang hilang"
It is important to use the correct format and avoid spaces. For example, the problematic string:
If after following these steps the issue persists, or if this solution becomes outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client is experiencing an issue where all WooCommerce product attributes and tags are showing in all languages, instead of being language-specific. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the following buttons: - Synchronize posts taxonomies (Before clicking, select "Products" from the Dropdown) - Clear the cache in WPML - Assign translation status to duplicated content - Set language information - Fix terms count - Fix post type assignment for translations 3. Open the default product in the editor. 4. Remove the Attributes and Tags from the Product first and then add them again. Save the changes. 5. Update the translation, clear the caches from your site and browser, and check again.
If the solution provided here does not apply to your case, or if it is outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the issue persist, please do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
Problem: The client is experiencing issues with changing languages smoothly on every page of their website. They have tried resetting WPML settings but the issue persists. The client suspects that the WPML plugin is not working smoothly with their WordPress.com hosting, as it only works with plain permalinks.
Solution: We reviewed the client's site settings and identified that the REST API was not enabled, which could be causing issues with language switching. We provided the following steps: 1. Enable the REST API on the site. 2. Verify the REST API functionality by accessing
and checking for a JSON response. 3. Make a small update on the default Contact page and then update the translation. We also suggested that the client could refer to an article on how to enable the WordPress REST API (https://medium.com/@techreviewgarden/how-to-enable-wordpress-rest-api-754789a081f8) or contact their hosting provider for assistance.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket with us.
