Problem: The client imported languages to a new site using WPML but encountered an issue where updating content in English caused all pages to display in English, despite having translations in other languages. Solution: We identified that the German content for the "Hair Transplant" page was showing up in English. This was because the translation in the WPML Translation Editor was incomplete, showing 0% completion. To resolve this, the client needs to complete the translation to 100% in the WPML Translation Editor for the changes to be reflected on the front end. Additionally, we noted that importing content from one site to another does not include the translation memory from the Advanced Translation Editor. The translation memory is stored within the WPML account and does not migrate with the WPML Export & Import feature. If the client wishes to merge the translation memories from multiple sites, we provided a link to the relevant documentation: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/
Please be aware that this solution might not apply to your case if it's outdated or not relevant to your specific situation. If this is the case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is experiencing an issue where, after importing languages to a new site using WPML, updating content in English causes all pages to display in English, even those in other languages. Solution: We have addressed this issue in a separate support ticket. We recommend following the solution provided in that ticket to resolve the problem. If you're experiencing this issue, please refer to the following link for assistance:
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. WPML Support Forum
table is 1.5 GB in size, and attempts to optimize it using SQL methods from the forum have not resolved the issue. Solution: We asked the client if the optimization method they tried was the one detailed in our errata page: Reducing size of icl_translate_job, icl_translate, and other WPML tables. We also provided a link to a previous support ticket where a similar issue was discussed: WPML support forum topic.
If the solution provided is not relevant to your case, because it might be outdated or not applicable, we recommend opening a new support ticket. We highly suggest checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client is experiencing an issue with a large icl_translate table, which has grown to 1.5 GB in size and is seeking an urgent solution. Solution: We have provided a link to a plugin designed for optimization purposes that can help with the icl_translate table issue. The client can download the plugin from the private reply in the support forum. Here is the step-by-step guide: 1. Visit the provided support forum link. 2. Click the button shown in the screenshot attached in the forum reply.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. You can do so by visiting the WPML support forum.
Problem: The client requested a plugin to address an
icl_translate
error. Solution: We informed the client that the link can be found in a private reply. We also advised that the latest versions of WPML include improvements that might resolve the issue. We recommended that the client ensures they are using the updated WPML versions by checking the latest releases under "My Account -> Downloads" on the WPML website. We provided a link to the update instructions: http://wpml.org/faq/install-wpml/. Additionally, we emphasized the importance of backing up the database before proceeding with any updates.
Please note that this solution might be outdated or not applicable to your case. If after checking the known issues and confirming that you have the latest versions of themes and plugins, the problem persists, we highly recommend you open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
