florin-silviuD

Problem:
The client was unable to reassign credits from live websites back to available credits in their WPML account.
Solution:
We advised the client to unregister WPML using the old keys and then re-register it with new keys. Here are the steps we recommended:
1. Visit https://wpml.org/account/sites/ and remove the current site key.
2. Generate a new key for each site.
3. Go to the website's backend, navigate to Plugins > Add New > Commercial, and unregister WPML from the old key.
4. Re-register WPML using the new key.
5. Follow the steps outlined in https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ to add credits to each site.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.