Problem: You need to translate fields and email notifications in four forms created in WP Forms, from English to Spanish and Italian, without using the translation basket. Solution: We recommend installing the "WP Forms Multilingual" addon and using the WPML Translation Editor through Translation Management. For detailed steps, please follow our guide: Creating Multilingual Forms Using WPForms and WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a 404 error on the Italian version of their homepage after creating it in WPML. Additionally, WPML cannot connect to wpml.org, and there is a concern about whether updating WPML will still allow the use of the Classic Translation Editor. Solution: 1. Update WPML to the latest version and ensure that the WP REST API is enabled. This might require checking with the hosting support team. 2. If experiencing issues with wpml.org connection, navigate to WP-Admin -> Plugins -> Add new -> Commercial tab and click 'Check for updates'. If errors persist, consider whitelisting the following domains with the hosting provider: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, visit WPML troubleshooting registration.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is experiencing display problems with WPML on both production and staging servers hosted on Hostinger. They are concerned about whether Hostinger is compatible with WPML and what settings or requirements are necessary to optimize WPML's performance on Hostinger. Solution: We have reviewed the WPML debug information and confirmed that the current configuration should be sufficient for WPML to function effectively on the client's site. There are no specific adjustments needed for WPML to run on Hostinger, as many users successfully use WPML on this platform without issues. It is recommended to ensure that all server settings are optimized for overall performance, which can be checked with Hostinger support. If issues such as changes not appearing on the frontend occur, it is often due to caching, and clearing Hostinger's caches usually resolves these problems. For detailed requirements for running WPML, please refer to the minimum requirements.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please feel free to open a new support ticket at WPML support forum.
Problem: The client's homepage has been translated from English to Italian and Spanish. While the Italian and English versions work correctly, the Spanish version displays the title in English in social shares, despite being translated and saved in Spanish. Solution: If you're experiencing this issue, we recommend installing the WPML SEO addon if you haven't already, as it is required for proper integration with Yoast SEO. After installation, make a minor edit to your default language page, save it, and then re-translate the page. For detailed guidance, please refer to our documentation on Using WordPress SEO with WPML.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is facing issues with media translation in WPML. Specifically, they are unable to replace an English PDF with an Italian version, encountering problems with file submission and duplication, and observing that deleted media still appears in WPML media translation. Solution: 1. Increase the WP Memory Limit to at least 128MB, preferably 256MB, to improve performance and potentially resolve the issue. This adjustment can be made in the wp-config.php file of the WordPress installation by adding the following lines:
2. By design, WPML does not allow selecting already uploaded media files for replacement; a new upload is necessary. 3. To ensure a media file does not appear in WPML's Media Translation after deletion, it must be removed from all language versions. This can be done using the Language Switcher in the media library. For detailed guidance on setting WP Memory Limits, visit WPML documentation. Learn more about media translation settings at WPML Media Translation Settings.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client's homepage has been translated from English to Italian, and while the SEO text was translated, the page share image does not appear for the Italian version (/staging/it) when shared on WhatsApp. Solution: We recommend checking if the WPML SEO plugin is active on your site, as it is essential for managing SEO meta information correctly with WPML. If it is not installed, please install it by navigating to Plugins > Add New > Commercial Tab. After activating the plugin, go to the default page, re-add the share image, save the changes, and update the translation. This should ensure the image is copied to the Italian version.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client wants to use WPML to translate content that will not appear on WordPress but will be manually transferred to Adobe InDesign. Solution: We recommend creating a page in WordPress and adding the content you wish to translate. To keep the content from being public, save it as a draft or set it to private. Then, use WPML to translate this content. After the translation is complete, you can manually copy and paste the translated content into your Adobe InDesign file. Alternatively, if Adobe InDesign supports importing content from CSV or XML files, you can export the translations from WordPress using tools like WP All Export or the WordPress default exporter, and then import them into InDesign.
If this solution does not fully address your needs or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket or visiting the WPML support forum.
Problem: The client changed images on the Italian homepage using WP Bakery, but the images reverted to the English versions after a few hours. Solution: If you're experiencing this issue, we recommend using the WPML Translation Editor consistently for all translations. Editing a translated page using a different method, like directly through WP Bakery, can lead to issues where changes are not preserved. Instead, to manage different images for different language versions, use the Media Translation plugin by WPML. This ensures that once media items are translated, they remain correctly updated in the translation. For detailed guidance on translating images or using different images per translation, please visit WPML Media Translation documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client needs to know if WPML can track changes and keep versions of translations, and whether it is possible to restore old translations using WPML. Solution: If you're experiencing this, we recommend checking if WordPress revisions is enabled on your site. You can open the translated page in the WordPress editor and check the available revisions for the translated page. From there, you can track the changes made to the translation and restore a previous version if needed. By default, revisions should be enabled, so you should find the Revision option when you open the page in the WordPress editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If this solution does not fully address your needs or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
If this solution does not fully address your needs or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
Problem: The client needed to change the linked site from /development to /staging in their WPML account, but was unable to do so because the development site had been removed. Solution: 1. We recommended that the client go to their WPML.org account profile and remove the key generated for the old/deleted site. 2. Next, navigate to Plugins->Add new->Commercial tab in the WordPress dashboard. 3. Choose to Unregister WPML or Register WPML and click on "Get a key for this site". This action will automatically generate a new key code for the staging site. 4. After registering, go back to Plugins->Add new->Commercial tab and click on "check for updates" to ensure everything is functioning without errors.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
