isabelleS-3

Problem:
The client was updating their About Page and encountered issues saving the update. After switching from Divi to the Regular Editor and back to Divi, the default language page (English) became blank, while the translated page was still displaying correctly.

Solution:
We informed the client that the issue with the content disappearing is expected behavior when switching editors in Divi and is not related to WPML. We suggested that the client contact Divi support to see if there is a revision of the pages that can be used to restore the content. Divi support article on restoring deleted content

Additionally, we explained that once the client restores the page, WPML will recognize the changes and mark the translations with a 'needs update' icon. The latest translation will still be displayed on the front end, even if the translations are not immediately updated. Eventually, the client will need to update the translations to change their status from 'needs update' to 'translated'.

If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.