Problem: The client is experiencing an issue where a WooCommerce product is available in the Danish base language but not in the German translation on their WordPress site using WPML. Solution: We recommended the following steps to resolve the issue: 1. Ensure that all editing of the product page in the base language is completed and closed. 2. Update the product in the base language and then update the translation to synchronize the product data across languages. 3. If the issue persists, it might be related to caching or API integration with external inventory management systems like Rackbeat. In such cases, we suggest: - Going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting. - Select options to sync the variation, including product stock quantity and status. If these steps do not resolve the issue, we recommend setting up a minimal environment by deactivating all plugins except for WPML and WooCommerce, and switching to a standard WordPress theme to further troubleshoot the problem. Please ensure to back up your database and website before making these changes.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that a product, fully translated into German, was not displaying on the German site and instead was giving a 404 error. Despite updating WPML plugins, the issue persisted. The client also noted that other German products were displaying correctly, which suggested that it might not be a template or plugin issue.
Solution: We first ensured that the client was using the latest versions of WordPress and WPML. We then requested temporary admin access to the site to investigate further. Upon access, we noticed several outdated plugins that needed updating, which could affect translations, such as WooCommerce and Elementor. After updating these plugins, we checked the specific product and found it was still in 'draft' status in the German version. We were able to change the status to 'published' successfully, resolving the issue.
If you're experiencing similar issues, we recommend ensuring that all your themes and plugins are up to date. Also, check the status of the translated products to ensure they are not set to 'draft'. If these steps do not resolve the issue, it might be due to a different cause or the information might be outdated. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
