Problem: After updating the website and all pages with WPML, the client is unable to activate the OTGS plugin. The client is also trying to update the Development to Production site. Solution: If you're experiencing issues with activating the OTGS plugin after updating your site, it might be due to existing traces of WPML in your database or a potential hosting/server conflict. We recommend trying the following steps: 1. Manually download the plugins from https://wpml.org/account/downloads/ by selecting "I want to download manually" at the bottom. Then, navigate to your site's backend > Plugins > Add new > Upload, and upload and install the zip files one by one, starting with the "sitepress-multilingual" zip package. 2. To switch the key from dev to production, generate a new PRODUCTION key at https://wpml.org/account/sites, copy the key, and then go to your site's backend > Plugins > Add new > Commercial. You might need to first unregister from the old WPML key and then register WPML with the new production key. 3. If you see a notice saying "this is a staging/development site" in the footer area, ensure that you also clear the website cache (local/server/CDN caching).
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to secure your website, but Defender Pro is indicating that there might be an issue with a file. Solution: We have previously encountered similar reports and have conducted a thorough analysis of the files in question, confirming they are false positives. We have contacted WPMU to have these files added to the allowlist. For now, it is safe to ignore these warnings. If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
