Problem: The client is experiencing issues with currency not changing when users are not logged in, despite trying to switch currency by user location and by language. The client is using WP Rocket for caching, and the server is hosted with Kinsta. Additionally, a client using a Starlink setup could not switch currency, possibly due to an unrecognized IP. Solution: If you're experiencing issues with currency switching on your site, especially when caching plugins like WP Rocket are enabled, we recommend adding the following cookies to the cache exclusion list under the Advanced Rules of WP Rocket:
1
wcml_client_currency
1
_wcml_booking_currency
1
wcml_client_country
1
wcml_client_currency_language
1
wcml_client_currency_switched
These cookies should also be excluded from Kinsta's caching. Keep in mind that changes may take some time to take effect. If you've configured the currency to change based on the user's location, try using a VPN to simulate accessing the site from a different location and check if the currency updates. If this solution doesn't seem relevant to your issue, please open a new support ticket with us.
Problem: The client was trying to add a currency switcher to the front site, but nothing was displayed, even after trying the widget, shortcode, and
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do_action('wcml_currency_switcher');
in the footer. Solution: We reviewed the client's settings in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Multicurrency and identified that the currency switcher was not appearing due to the specific settings chosen. The client had set ' Client Location' with CAD available to all countries except France and Euro available only to France. We suggested changing the setting to ' Site Language' to display the currency switcher. Additionally, we noticed that the
1
do_action('wcml_currency_switcher');
was used incorrectly in the footer. We provided the correct usage:
However, we also mentioned that with the current currency settings, the switcher would not show. We provided links to our documentation for further guidance:
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