Problem: The client reported that the Stripe payment string during the booking checkout was not translating to English, even though it was translated using the string translator. Solution: We discovered a second instance of the string that was incorrectly registered as English. We corrected the language of the string to Italian and added the English translation. We then recommended clearing the cache to ensure the changes take effect. After these steps, the English translation appeared correctly on the English page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing an issue where strings under the English flag display text in Italian, and the translated Italian text appears under the English text. This occurs even though the default language is Italian. Solution: First, ensure that the language of each string is correctly set. You can manually change the language of a specific string as demonstrated in our provided screenshot. If many strings display the same incorrect language behavior, we recommend performing a bulk change to reset all affected strings back to Italian. Please ensure to back up your site before making these changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, please visit our known issues page and check if there's a permanent fix available for your version. Always confirm that you have the latest versions of themes and plugins installed. If the problem persists, do not hesitate to open a new support ticket on our support forum.
Problem: The client was experiencing issues with the translation of email notifications in different languages. Specifically, the new user email notifications were not being sent in the correct language. Additionally, there were problems accessing certain translated pages and links on the website. Solution: We recommended setting up SMTP with Gmail to ensure proper email delivery, which can be done from the WPML settings. We also suggested checking the email logs to verify that emails are being sent out correctly. If you're experiencing similar issues with email translations or link errors on your multilingual site, we recommend trying these steps: 1. Set up SMTP using your email provider to improve email delivery. 2. Check the email logs in your WordPress dashboard to confirm that emails are being sent. 3. Ensure that all translations are correctly configured in WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was facing an issue where the translated text in the payment stripe gateway setting of the motopress plugin was not displaying correctly on their website. The text continued to show in the default language despite being translated.
Solution: We resolved the issue by navigating to WPML -> String Translation. The problem was that the language of the strings was incorrectly set. Although the string was in Italian, it was mistakenly set as English in WPML, which caused the default language text to display. We corrected the language setting to Italian and added the English translation, after which the translations displayed correctly. For more details on how to change the source language of strings, please visit How to Change the Source Language of Strings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client reported issues with link translations not reflecting on their multilingual website and problems with email notifications not being translated in languages other than the default (Italian). Additionally, there were errors accessing certain translated pages. Solution: We identified that the client had translated the incorrect link for the button on their website. We corrected the link translation, ensuring it now directs to the appropriate language version of the page. For the email notification issue, we suggested installing the "Email Log" plugin to further investigate and resolve the translation discrepancies. We also split the ticket to focus on the email notification issue separately, adhering to our policy of handling one issue per ticket to provide more efficient support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needed to change links in a translated page and was unsure whether to use the WordPress editor or another method. They also inquired about the potential issues of editing the translated page with the WordPress editor and how to set the advanced editor after using automatic translation. Solution: We advised the client to manually translate the links using the Advanced Translation Editor. To do this, they should first switch off "Automatic Translation" and select "Translate what you choose" mode. Then, navigate to the primary language page and initiate the translation. In the Advanced Translation Editor, they should type "HTTP" into the search box to locate the links that need translation. For further guidance, we provided a link to a video tutorial on how to translate links: Translating Links with Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the language switcher is not visible on mobile devices, and only the default language appears without any dropdown menu for selecting other languages. Solution: We recommend checking if the translated pages are still in the review phase or saved as drafts, as this could be why the language switcher does not display other languages. Here are the steps to resolve the issue: 1. Ensure that the Translation review is completed by following this guide: How to review automatic translations on your site. 2. From the WordPress dashboard, switch to a secondary language using the language switcher in the top bar of the admin area. 3. Navigate to "Pages > All Pages." 4. Check if the status of the pages is set to 'Published'. If they are in 'Draft' status, publish them by clicking on the "Quick Edit" button below the page name and changing the status to Published.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are using MotoPress to build your site and have translated the accommodation type. However, the menu switcher does not display its drop-down menu on translated pages, showing only the default language flag and language. Solution: If you're experiencing this issue, we recommend ensuring that the page, post, or taxonomy is fully translated and published (not in Draft mode). This is often the cause when the second language does not appear in the language switcher. After verifying this, if the problem persists, please provide us with the page URL where the issue is visible. Additionally, we may need more information about your site. You can share your debug information by following the instructions in this article: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance at our support forum.
Problem: The client is unable to translate the text 'chiama o whatsapp' displayed by the Chaty plugin using WPML. Solution: First, navigate to WPML > String Translation and click on the link 'Translate texts in admin screens' at the bottom. Search for 'WhatApp' to find the string
[cht_social_whatsapp]title
. Add this string to String Translation and attempt to translate it. However, note that the translation might not appear on the frontend as the plugin uses a different logic for displaying strings on hover.
If you are trying to translate a Call to Action Text for the widget, search for the string
cht_cta
. Adding and translating this string should work as expected. Remember, these strings will be registered in the site's default language. If the source language differs from the literal string text, you need to change the source language for the strings inside String Translation. You can learn how to do this here: How to change the source language of strings.
If these steps do not resolve your issue, it may be due to the plugin not supporting frontend translation for certain strings. We recommend contacting the plugin author for further assistance on this matter.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
