Problem: The client is working on a translation queue and expects to return to the same prefiltered/sorted list after translating an item. Instead, the filters reset, causing inefficiency and time waste. Solution: We acknowledge the inconvenience caused by the translation queue filters resetting after each translation. Currently, there is no feature to save recently applied filters on the translation queue page. We have taken note of this issue and will submit it as a feature request for consideration in future updates.
If this solution is not relevant to your case, or if it becomes outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client was trying to use the automatic translation feature for blog posts but was unable to see the option for auto translation in their setup. They had the 'Translate what You choose' mode set with the Classic Editor because they needed to manually translate products. Additionally, the client encountered issues with menu translations where the structure and submenus were not correctly translated or synchronized.
Solution: We informed the client that the automatic translation feature is only available when the 'Advanced Translation Editor' is active in WPML > Settings. The 'Classic Editor' does not support automatic translation. After switching to the Advanced Translation Editor, the client was able to use the automatic translation as desired. For the menu translation issue, we advised the client to open a new support ticket, as per our Support Policy, we address one issue per ticket to maintain focus and efficiency.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is trying to build a custom language switcher menu with custom flags and is experiencing issues with the flags being cropped and distorted in quality. Additionally, the client is inquiring about creating a combined language and currency switcher. Solution: To prevent WPML from resizing uploaded flag images, we recommend the following steps: 1. Access the root directory of your website and open the
wp-config.php
file. 2. Insert the following line of code just before the "/* That's all, stop editing! Happy publishing. */" line:
3. Go to "WPML > Languages → Edit Language" and re-upload the flag image. 4. Save changes and clear any caches. 5. If necessary, adjust the flag size in "WPML > Languages > Custom Language Switcher → Customize". Regarding the combined language and currency switcher, WPML does not have built-in functionality for this. It requires custom coding. If using WooCommerce Multilingual for multi-currency, set up currencies for each language as per the guide: Multi-currency support with WooCommerce. Customize the language switcher by using hooks to change language names, which will also adjust the currency:
Problem: The client is unable to find the 'Tools' menu option under 'WPML Translation Management'. Solution: If you're experiencing this issue, we recommend you enable the Advanced Translation Editor. To do this, go to WPML > Settings > Translation Editor, and activate the Advanced Translation Editor. This action should make the 'Tools' tab appear. For detailed guidance, please follow our documentation:
Problem: The client is trying to move translation credits from
staging.keys.support
to
keys.discount
without removing the license from
staging.keys.support
. Additionally, the client cannot find
staging.keys.support
under registered sites to remove it, and the 'Tools' menu option is missing in WPML Translation Management on
keys.support
. Solution: 1. If you're trying to move translation credits from one site to another, we can assist by moving the credits to your WPML.org account. 2. If some sites are using prepaid credits but are not listed as registered sites, we recommend un-registering and re-registering all the sites with a new site key. This is often necessary if you've migrated sites in the past as a copy, and the new site has not been registered with a new site key. For detailed steps, please refer to our documentation:
