Problem:
You are trying to use the automatic translation feature in WPML to translate your homepage into French and Dutch, but encounter issues with the homepage layout and missing slider in the translated versions. Additionally, you received error 126932055 when attempting to translate.
Solution:
First, enable debugging on your site to identify any underlying errors by adding the following code to your wp-config.php file:
In this case, a fatal PHP error related to the 'wcboost-wishlist' plugin was causing the issue. Disabling this plugin resolved the problem. Additionally, ensure that your products are set to 'Translate' instead of 'Display as translated' and translate each product accordingly.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
Problem: The client is encountering an error stating 'WPML plugin cannot connect to wpml.org' and suspects a license issue. Solution: We recommend checking if this is a false positive caused by server caching. To do this, navigate to Plugins > Add New > Commercial and click the 'check for updates' button. If the page refreshes and WPML still appears as registered, the error is likely a false positive and should resolve once the cache clears automatically.
If the issue persists, it may no longer be relevant due to updates or changes in circumstances. We advise checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If you're still experiencing difficulties, please open a new support ticket with us.
Problem: The client is using a custom order of products and wants to synchronize the sorting order across all four languages of the site, instead of repeating the process for each language.
Solution: 1. We recommend selecting the "All languages" option from the WPML language switcher in the top admin bar. This will display products in all languages and should apply to Orders as well. 2. If that does not meet the client's needs, we suggest using the WooCommerce Multilingual & Multicurrency plugin. This plugin allows for the translation of product Categories, Tags, Attributes, and Custom Taxonomies, and also enables synchronization across all languages.
Please refer to the documentation on taxonomies for more details. The client can install WCML from the WordPress admin by navigating to Plugins -> Add New -> Commercial, or by downloading it directly from their wpml.org account and installing it via Plugins -> Add New -> Upload.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client needed to translate attribute names ("Finishing" and "Handles") in WooCommerce. All terms were translated, but not the attribute names themselves. The client was unable to find the "WooCommerce Multilingual-> Attributes" section and had issues installing the WooCommerce Multilingual plugin.
Solution: 1. We advised the client to download the WooCommerce Multilingual plugin from the WPML account downloads section. 2. We instructed the client to install the plugin by navigating to "Plugins > Add New > Upload Plugin > Install" in the WordPress dashboard. 3. After installation and setup, we guided the client to go to "WooCommerce > WooCommerce Multilingual > Attributes" to translate the Global Attributes. 4. We explained that the client should scroll down to the "Translations of taxonomy labels and slug" section to translate the name of the Attribute.
If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact our support forum.
Problem: The client was unable to translate the registration and login forms created with the "User Registration for WooCommerce" plugin, as they were always displayed in English and the form elements were not available in the string translation.
Solution: 1. Navigate to WPML > Settings > Post Types Translation and set the post type Custom Forms (wc_custom_forms) to "Translate - Only show translated items" and save the changes.
2. Go to WPML > Settings > Custom Fields Translation and set the field "wc_custom_forms_builder_config" to "Translate".
3. Edit the form titled "rvb User Registration" under WooCommerce > Custom Forms and translate it into French.
4. Use the Advanced Translation Editor to search for the form label and translate the config field, ensuring to only translate the label and placeholder while keeping other settings unchanged. Refer to the provided screenshot for guidance.
5. After translating, note the French translation form ID (e.g., 105300).
6. If using the WordPress editor, edit the French translation page and replace the English form ID with the French form ID (e.g., replace 96413 with 105300).
Following these steps should display the translated form on the frontend.
Refer to the following documentation for more details:
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was unable to translate the login form on their multilingual site. The forms were always displayed in English, and the client could not find the form elements in the WPML String Translation interface. They were specifically looking for the string 'identification' which appears on the login and registration page. Solution: We advised the client to scan the strings within the Avada Builder plugin by navigating to WPML > Theme and plugins localization > Scan strings in the plugin. After scanning, the client should return to String Translation and search for the strings to translate them. We provided a link to our documentation for further assistance: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/. Additionally, we clarified that the client should search for the string in the default language, English, in the String Translation to translate it.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. For further assistance, you can visit our support forum: https://wpml.org/forums/forum/english-support/.
