Problem: The client is experiencing issues with WPML where the translation process used almost all their credits without translating as expected. Despite the system indicating only a few credits would be used, it depleted nearly all available credits. Additionally, the client noticed that some navigation items and products were not translated, even though credits were charged. Solution: We cannot offer refunds for translation credits once they are used, as detailed in our documentation: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/. To understand where and how many credits were used, the client can view their Automatic Translation Usage Report by navigating to WPML > Translation Management > Tools > Payment and Settings > Automatic Translation Usage Reports. For guidance, refer to: https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices. To avoid unintended use of credits, we recommend switching from "Translate everything automatically" to "Translate what you choose" in WPML > Settings, allowing more control over what content is submitted for translation. For issues with untranslated navigation items, the client needs to click the eye icon to accept and publish the translations. If problems persist, we suggest opening a new ticket for specific issues. For estimating the number of credits needed for translating all products, refer to this existing ticket: https://wpml.org/forums/topic/split-how-can-i-estimate-the-number-of-credits-i-need-to-translate-my-entire-website/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
