Problem: If you're experiencing issues with translated filters for Size and Colors not showing on the front end in French, even though they are visible in the backend, the problem might be similar to what we encountered. Solution: We recommend checking the "Enable table usage" option under WooCommerce → Settings → Products → Advanced. In our case, disabling this option resolved the issue, and the attributes started displaying correctly in the secondary language.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and check if there's a permanent fix available for your version. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where products and filters do not display correctly in a secondary language on your website, similar to how they appear in the default language. Solution: We recommend checking the status of your templates in the WordPress Dashboard under Templates. Use the admin language switcher at the top to switch to the affected language (e.g., French). It's possible that the templates are still in Draft mode. If this is the case, you should publish them to ensure they appear correctly in the secondary language. This solution was effective for a similar issue where the French version of the product categories and filters were not displaying after translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with their website after attempting to translate content using WPML. Specifically, the Elementor slider image disappeared in the default language (English) after translating to French. Additionally, the homepage content and footer in French are not displaying correctly. Solution: First, ensure that all product categories and products are fully translated, as the slideshow widgets used on the site retrieve dynamic data from these items. If these elements are not translated, they will not display in the French version of the site. After completing the translations, if the issue persists, further investigation may be necessary.
If this solution does not resolve the issue or seems outdated, we recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem continue, please open a new support ticket with us for further assistance at WPML support forum.
Problem: You are experiencing issues with your website's menu not translating to French and redirecting back to English when you hover or click on any item. Solution: We recommend reviewing the section on Translating Custom Links after Running WP Menu Sync. This guide will help you ensure that your menu items are correctly translated and linked to the appropriate language pages. Additionally, please upload screenshots where you are encountering difficulties, so we can provide more specific assistance.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client migrated their website from production to a staging environment and then back to production, resulting in the loss of all WPML credits for the second website. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your wpml.org account and go to the Sites page. 2. Delete the site key for https://ranescreation.com by pressing the little trash icon, which will return the assigned credits to your WPML.org account as mentioned in this documentation: Why credits may be missing and how to fix it. 3. Log in to https://ranescreation.com, navigate to Plugins >> Add new Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists. 4. Click the ‘Register WPML’ link. 5. Click the ‘Get a key for this site’ link. 6. It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key and paste it back to the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a WooCommerce WordPress website from English to French, and after resetting the language and disabling the WPML plugin, the menu header and footer disappeared, and the store layout was disrupted when switching to French. Solution: We found that the header template was automatically translated without review, which caused the display issues. We recommend accepting the template translation after reviewing it to ensure it displays correctly. For guidance on reviewing automatic translations, please visit How To Review Automatic Translations On Your Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
