viktorP-11

Problem:
The client is experiencing issues with the 'Automatic Translation Management' section in their WPML account. These include duplicate and ghost entries for the domain developress.pp.ua in the credit management dashboard, with one entry showing 2,000 credits and another showing 60,020 credits but with an invisible domain name. Additionally, the registered site fitolavka.shop does not appear in the Credit Management section, and the client is unable to withdraw credits, receiving an error message.
Solution:
We have added the credits from the ghost entry back to the client's account and rounded it up for the inconvenience. However, we do not have clearance to fix this issue directly, so we escalated the ticket for further resolution. The client should expect a delay due to a higher than usual queue, but we will keep them posted on the progress.

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.