Problem: You are trying to update a blog post in the original language and expect the featured image to automatically sync across all translations. However, when you update the featured image in the original post, it does not update in the translated versions. Additionally, if you create a new translation, the featured image is not set in the translated post, and if the translated post already had a featured image, the old image remains even after updating the source post. Solution: First, navigate to WPML > Settings > Media Translation and ensure that the option "Duplicate the featured images for translated content" is checked. Then, run the sync using the Start button. If this does not resolve the issue, make sure that you have selected "Translatable - only show translated items" for your Media Custom Post Type (CPT). This setting adjustment should help in syncing the featured images correctly across translations.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed help with translating a template ID in WPML and provided a document with descriptions and a video. Solution: We recommended that the client complete the translations on the post. After completing these translations, we will review the admin text translation to ensure the template ID is translated correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client needed help translating a page ID for profile sidebar templates using WPML. Solution: We recommend following these steps if you're experiencing a similar issue: 1. Copy the page ID for the profile sidebar templates. 2. Navigate to String Translation > Admin Texts Translation in WPML. 3. Search for the page ID of the primary language and translate it.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to solve issues with the blog's sidebar and heading not displaying in the correct language, despite other elements like the footer and header being resolved. Solution: We recommended translating the template ID associated with the problematic elements. After translating the template ID for the sidebar and heading, these elements displayed correctly in the desired language. We asked the client to verify this by checking the display in Spanish.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the MembershipPRO translation on the WPML platform, where old users see the correct translation but new users only see the default English text, this might be relevant to you. Solution: We found that the plugin uses the profile language instead of the site language. To resolve this issue, switch the profile language from English to the site default.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
