Problem: The client is experiencing issues with featured images not being visible in all translated versions of a post, only appearing in the original English version. Additionally, when the 'Media (attachment)' option is set as translatable in WPML settings, profile photos on user profiles disappear in languages other than English. Solution: 1. Ensure that the option 'Duplicate the featured images for translated content' is checked in WPML > Settings > Media Translation. 2. Run the media translation sync by navigating to WPML > Settings > Media Translation and clicking 'Start'. 3. Allow translations for your media by going to WPML > Settings > Post Types Translation and enabling the 'Media (attachment)' option. If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with WPML where the links in the header menu do not update correctly in the translated versions, even though they are set as "internal" in Elementor. All pages are translated and published, and the menu is synced, but WPML still displays the original language links in the frontend. Solution: Here is a step-by-step guide to resolve this issue: 1. Edit the page in the original language. 2. Use the language switcher to switch to the target translation language. 3. Delete the translated page. 4. Permanently delete the page from the Trash bin. 5. Return to the original language page and duplicate it into the target translation language. 6. Set the newly created translated page to be translated independently. 7. Use Elementor to edit the translated page and ensure all widgets and links are correctly set. Please apply these steps to any other pages where you are encountering similar translation issues.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where all transactional emails, such as Selfie Verification and registration emails, are being sent in English, despite the user's language settings. Solution: If you're facing a similar issue where emails are not sent in the user's selected language, we recommend using two specific hooks provided by WPML. These hooks allow you to switch the email language to the user's preferred language and then restore it back:
For detailed guidance on implementing these hooks, please refer to our documentation: Sending Emails with WPML
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with updating images in blog posts and syncing them across different languages using WPML, and if you find the process time-consuming, especially with multiple posts, you're not alone. Additionally, if user profile images are not visible in other languages when media is translatable, or if popups, modals, and title bars are not showing correct translations, these could be indicative of configuration issues. Solution: We recommend checking the translation settings for your templates and ensuring that the template IDs are correctly translated. For instance, to address the title and widget translation issues, you can translate the template ID at WPML String Translation page. After making these adjustments, please verify the changes by visiting your translated pages.
It's important to note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with updating images in blog posts and syncing translations, which is time-consuming. Additionally, user profile images are not visible in other languages when media is translatable. There are also problems with popups and modals not showing correct translations, and the title bar in the blog section not reflecting the correct language. Solution: We addressed the popup modal issue by correcting the links in the templates. For the issue of category titles and widgets not showing translations, we have created a separate ticket to follow up. Currently, there is no automated way to assign correct popups with their translations without manual template editing. We recommend installing the required plugins and replicating the issue on our sandbox site for further investigation by our 2nd Tier Support.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is experiencing issues with their multilingual website where the WordPress admin interface changes to the language of the first front-end visitor, affecting the language of emails sent, which do not match the user's preferred language. All Theme-Options strings are registered under the domain admin_texts_jws_option, and translating a string causes the admin UI to switch languages and remain in that language. Solution: To address the issue of the admin interface changing languages and affecting email language settings, follow these steps: 1. Ensure you have a full backup of your website. 2. Navigate to Plugins > Plugin File Editor and select the "LoveDate Core" plugin. 3. Open the file "redux-core/inc/classes/class-redux-options-constructor.php". 4. Locate the following code:
public function __construct( $parent ) {<br /> parent::__construct( $parent );<br /> add_action( 'admin_init', array( this, 'register' ) );<br />}
5. Replace it with:
public function __construct( $parent ) {<br /> parent::__construct( $parent );<br /> add_action( 'current_screen', array( this, 'register' ) );<br />}
6. Save the changes. This modification should prevent the admin interface from switching languages based on the front-end visitor's language, thereby ensuring emails are sent in the correct language. Note that this solution involves custom code modification, which is not officially covered by WPML support.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to update the translation of a page after modifying the original content in English, but the sync icon remains visible indefinitely and does not switch to the 'edit' icon unless you manually refresh the page. Solution: We recommend providing temporary access (WP-Admin and FTP) to your site, ideally to a test/staging site where the problem can be replicated. This allows us to investigate the issue directly. Before providing access, please ensure to back up your site files and database. If you're unable to see the fields to enter your wp-admin/FTP details securely, please request to enable the private box to ensure your details remain confidential.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with translations being automatically assigned to a removed translator and getting stuck in the translation queue in WPML. Despite attempts to reset the translation method and clear pending jobs, the system does not allow changes, and the user's account is no longer listed under translators. Solution: 1. Navigate to WPML → Translation Management → Jobs. 2. Cancel the translation job for the About page. 3. Temporarily disable the amazon-s3-and-cloudfront-pro plugin. 4. Make a small change to the original product and save it. 5. Then, go to the WPML Translation Editor to complete the translation. If these steps do not resolve the issue, it might be due to the problem being outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to update a blog post in the original language and expect the featured image to automatically sync across all translations. However, when you update the featured image in the original post, it does not update in the translated versions. Additionally, if you create a new translation, the featured image is not set in the translated post, and if the translated post already had a featured image, the old image remains even after updating the source post. Solution: First, navigate to WPML > Settings > Media Translation and ensure that the option "Duplicate the featured images for translated content" is checked. Then, run the sync using the Start button. If this does not resolve the issue, make sure that you have selected "Translatable - only show translated items" for your Media Custom Post Type (CPT). This setting adjustment should help in syncing the featured images correctly across translations.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed help with translating a template ID in WPML and provided a document with descriptions and a video. Solution: We recommended that the client complete the translations on the post. After completing these translations, we will review the admin text translation to ensure the template ID is translated correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
