Problem: You are trying to add a language switcher to the menu on your site using WPML, but you encounter symbols and characters in the language switcher. Solution: We have identified that your current theme might be filtering the output of menu items, which causes the appearance of incorrect characters when you add the language switcher. We recommend placing the language switcher outside of the menu. A good alternative is to use a floating language switcher. For more information on setting this up, please visit Custom Language Switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was unable to translate text from the 'Free Shipping Label' plugin using WPML on their website. Solution: We attempted to replicate the issue and confirmed the translation problem. Despite efforts to resolve it using standard methods, the issue persisted, leading us to escalate it to our 2nd Tier Support for further investigation. The client eventually opted to use a different plugin that supported translation effectively, thus resolving the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing an issue where the language switcher was not visible on the mobile menu; it was there but appeared white and thus was not visible to users.
Solution: We identified that the issue occurred when the "Use Separate Header Mobile" option was enabled in the Theme Options > Header. The theme used, which is not listed in our compatible themes directory, has a feature that displays the canvas menu (mobile menu) and removes the image (language flag) of the language switcher. We recommended adding the language switcher to the side menu, which displayed it correctly on both desktop and mobile views. We also suggested that the client contact the theme author to join our Go Global program so that our Compatibility developers could assist in making the theme compatible with WPML.
If you're experiencing a similar issue, we recommend trying the above solution. However, please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket with us.
