a text appears in the header of the translated version, and I can't get rid of it

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where unexpected text appeared in the header of the translated version of their website, which was not present in the original version.
Solution:
We recommended using the menu sync feature to align the menus across different translations. This approach successfully resolved the issue of the unexpected text in the header. If you're experiencing a similar problem, we recommend trying the menu sync feature to ensure consistency across your site's translations.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Noman 1 week, 3 days ago.

Assisted by: Noman.

Author	Posts
December 6, 2024 at 2:15 pm #16486366
orO	Background of the issue: I am trying to understand why there's this text in the header of the translated version. It's not in the original, and I can't get rid of it. It's also not something that is set in Flatsome options. Link to a page where the issue can be seen: hidden link Original: hidden link Translated: hidden link Symptoms: A text appears in the header of the translated version, and I can't get rid of it. It does not appear in the original page. Questions: Why is there text in the header of the translated version? How can I remove the text from the header in the translated version?
December 8, 2024 at 10:54 am #16489547
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Apologies for the delay due to an unusually high workload. Your ticket has now been assigned to me, and I’ll ensure a quicker response time moving forward. I visited your site, and I couldn’t find the text in the header on the translated version anymore, as shown in the attached screenshot. Could you please confirm if you’ve already managed to fix the issue? If not, could you provide any specific steps or actions I should take to replicate the problem? Looking forward to your response. Thank you
December 8, 2024 at 4:20 pm #16490137
orO	Hello, I could only fix this issue by using the menu-sync feature, otherwise it wouldn't go away.
December 8, 2024 at 6:27 pm #16490296
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the update! I'm glad to hear that using the menu sync feature resolved the issue. The menu sync tool is designed to help align menus across translations, so it's a good approach when discrepancies like this occur. If you encounter any similar issues in the future or have further questions, please feel free to reach out. I'm here to help! Thank you