[Resolved] A wheel is displayed instead of the marker
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue where a loading wheel displayed instead of the usual translation marker when trying to translate a training course. Clicking on the wheel led to a strange page instead of the usual translation block. This issue persisted even after deleting and re-adding text blocks and clearing caches. Solution: We recommended creating a staging site to safely test solutions without affecting the live site. After gaining access to the staging site, we identified and fixed a database issue related to language settings. We advised the client to: 1. Edit the homepage in the original language. 2. Make a minor change to the content. 3. Save these changes and update the translation. This process resolved the issue. We assured the client that this problem was likely a one-time issue caused during the WPML installation and should not recur. Additionally, we provided a video tutorial demonstrating the steps to update the translation correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I'm trying to translate my Jun 2025 training course into English, but a wheel was deplayed instead of original marker. Some part of the original blocks was missing. So i edit the english blocks, and saved. Still these blocks was missing. So I deleted the text blocks from english, saved and add the blocks again. Clear caches, etc.. Clicking on the wheel, the blocks still not there.
I deleted (for ever) the French translation and cleared caches.
I open the english event again and click on transalte in french. Again a wheel is displayed instead of the marker, but now, clicking it opens a strange page (queue - see video) instead of a translation block, as usual. Link to a page where the issue can be seen: hidden link PLEASE SEE VIDEO: hidden link
Symptoms:
A wheel is displayed instead of the marker, and clicking it opens a strange page instead of a translation block. I expected to see a page with blocks to be translated manually, but instead, I got a page with Import / Export XLIFF. URL: hidden link
Questions:
How can I solve this problem? How to translate normally again. How to delete this wheel page and recreate it. Why does this issue occurs? thanks
I would like to reproduce the issue and run some tests to isolate its cause. Could you create a staging site with a copy of the live site (you may use this plugin https://wordpress.org/plugins/wp-staging/) where we can run tests without affecting the production site?
I have set your next message private so you can securely share the access credentials to the staging site.
Did you log on the site. It seems that the original ENglish event on June 6-16 has disappeared from the schedule page. It doesn;t show !?! IT was in draft, i place it publish again
The translation blocks are back now. I can again do the translation. The question is why this page stopped to show and instead showed this Queue page, and why it came back, maybe placing it in draft for some time, but that seems not very logic...
I will stop the WP-Staging, as it is taking very long time to create it. looks like 4 hours more...
I can do a staging directly on the Cloudways, it will take 20 min. regards,
I fixed a problem in the database related to the languages. Please follow these steps:
- Edit the homepage in the original language
- Make a small change in the content
- Save the changes and update the translation
The error won't happen again, this issue was most likely caused during the WPML installation so it won't repeat. If in the future you need more help with WPML don't hesitate to contact us again.
This page seems to have been manually edited using the WordPress editor in the secondary language. After updating the translation two times (I suspect the cache memory is affecting the results somehow) to French and Spanish the issue is solved.
Hello,
Actually not! The same happen with Page hidden link
In french I am getting the whell after editing original and trying to editing french translation where several blocks are missing.
