[Resolved] Automatic translation Is not Working

Hello,

I would also need FTP access, and to disable other plugins to check what goes wrong.

Please make a backup and share FTP access to the safe box bellow.

Thanks,
Drazen

Hello,

I am trying to use FTP, but seems the credentials are not correct.

Can you please check and make sure they are working or some information is not missing?

If still not working, let me know if it is oaky for me to take a copy of your website and check further?

Thanks,
Drazen

Hello,

thanks for getting back, I have checked.

It seems you are using the theme Marblex, which is not officially compatible with WPML, so some issues can happen, such as the one you experienced, and some elements are not showing / can not be translated via WPML.

Official list: https://wpml.org/theme/

1) Usually we can help with 1-2 elements but as I can see this would need further work from the theme author with our team to make it compatible.

2) Since I see on their page they say they are compatible with WPML, I advise you to contact them and report this issue and see if they can help or have a solution from their side, that I might be misisng. Since we are not aware of this product.

3) Invite them to our GoGlobal program and we would be glad to help them out and work together in making their product compatible with WPML.

- https://wpml.org/documentation/support/go-global-program/

4) The only other thing I can suggest, for now, is to contact the author and if you wish to use the manual translation method translate it manually:

- https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Hope this makes sense and you understand our side here, we would be glad to help but we can not adjust their theme code and make the product compatible with WPML without collaboration.

Feel free to ping me back if there is anything else we can do to help.

Regards,
Drazen

Hello,

you need to translate footer widgets or add widgets for each language. Please note if you have a menu in the footer you would need first to translate them and then assign that translated menu to the translated widget. Please check the next docs:

- https://wpml.org/documentation/getting-started-guide/translating-widgets/
- https://wpml.org/documentation/getting-started-guide/translating-menus/#option-2-translating-menus-manually

Since we limit 1 issue per ticket to keep things clear, if you still have any doubts feel free to open a new ticket/chat and we will be glad to help with any questions.

Regards,
Drazen

Hello,

We limit 1 issue per 1 ticket, to keep things clear and easy to follow. I have opened a new ticket for your new issue:

- https://wpml.org/forums/topic/split-widget-translation/

Since the original issue of this ticket is resolved I advise closing this one and continue our conversation in the new ticket.

Regards,
Drazen

Hello,

I am sorry, but I have explained in my reply before why you can not translate some parts of your website. I advise following my suggestion and contacting the theme author as explained:

- https://wpml.org/forums/topic/automatic-translation-is-not-working-7/#post-15570464

Kind regards,
Drazen