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Supporter timezone: Asia/Karachi (GMT+05:00)
Tagged: Bug
This topic contains 0 replies, has 0 voices.
Last updated by shaneP-4 1 day, 3 hours ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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January 24, 2025 at 8:22 pm #16632583 | |
shaneP-4 |
<b>Background of the issue: </b> query { pages(where: {language: "de"}) { nodes { isFrontPage languageCode uri title } } } Link to a page where the issue can be seen: <b>Symptoms: </b> page(id: "/", idType: URI) returns the English front page, while page(id: "/de", idType: URI) and similar variations return null. However, querying page(id: "/de/about", idType: URI) correctly returns the German about page. <b>Questions: </b> [EDIT: I really hope you didn't just AI-SLOP my carefully crafted, detailed support ticket that i spent half an hour on writing, and removed like 80% in the process????] [EDIT 2: Yes you did. That's not a good experience.] |
January 27, 2025 at 10:20 am #16636963 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting the support and I hope it is OK to continue in English. First of all please accept our apologies if something was stripped out of your first message. Usually it doesn't happen, perhaps the message wasn't submitted correctly or may contain such code or content which may have been filtered out. However can you please add those details again? You can use "code" tag to add your code as you did already or can add screenshots or share a video showing the details. Besides this, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. Regards. |
January 29, 2025 at 7:51 am #16644605 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the access and the details. I am working on this and 'll get back to you as soon as I find something or have a solution. |
January 29, 2025 at 12:52 pm #16646559 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I am working on this and 'll get back to you as soon as I find something or have a solution. |
January 30, 2025 at 6:55 am #16649528 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I've observed the issue in your test site and discussing with the team. I'm also preparing a local test environment to check in more detail, so I can escalate the issue, if needed. I'll update you soon on this. |
January 30, 2025 at 1:17 pm #16651790 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. Before closing today, I was just wanted to update you that I've prepared my local setup and testing things in there. I'll update you on this by tomorrow. |
January 31, 2025 at 5:26 am #16653922 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I was able to reproduce the issue in a fresh setup and 've escalated the matter to our 2nd tier team for further investigation. I'll update you as soon as I have more information. |
January 31, 2025 at 6:25 pm #16656936 | |
shaneP-4 |
Hey Waqas, |