domain missing in WPML account dashboard

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Account Issues

This topic contains 52 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author	Posts
November 7, 2023 at 4:39 pm
Rosevita Warda	domain missing in WPML account dashboard
November 7, 2023 at 5:30 pm
November 7, 2023 at 5:39 pm #14750841
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket and I have escalated this to our management for further assistance. I will come back to you once I've feedback.
November 12, 2023 at 7:55 pm
November 12, 2023 at 8:03 pm #14784865
Rosevita Warda	I see that in the WPML portal, hidden link is marked as a development site. Do hidden link and hidden link also need to be marked as such, or it does not matter? How do I add hidden link to the list where credits are assigned and remove the duplicate for hidden link
November 13, 2023 at 1:45 am #14785181
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the delay. Our management is still checking on this and I will update you once I've feedback.
November 13, 2023 at 11:06 am #14787651
Rosevita Warda	I verified that one of the hidden link is actually the hidden link site. Because it is called hidden link now in the credit portal. I tried to set up the staging site new, but then it says - this site is already registered. However, in hidden link I cannot translate, because it asks me if I want to "move the site". On hidden link also I get error message (both attached), but it is not clear, feels like WPML does not know what a development site is? Can you please help resolve this quickly, as we need to prep for campaign launch at the end of the week, and all pages have to be thoroughly translated by then. Thank you! Best wishes Rosie +49-171-8338028
November 13, 2023 at 12:42 pm #14788711
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	I appreciate your response. Would you kindly go to WPML > Support > Troubleshooting and click on the "Force-enable WPML’s Advanced Translation Editor" button? This action will ensure that translations are forcefully enabled for the site that you're encountering problems with. I will keep you updated regarding the issue of the incorrect domain displaying on your WPML account dashboard.
November 14, 2023 at 6:17 am #14793561
Rosevita Warda	There is just a link to a troubleshooting page on wpml > support: hidden link Here, I do not find a button, and could not find the language you describe either. Since all of these options sound pretty major (deleting translations etc.) I would like further assurance what to do?
November 14, 2023 at 3:47 pm
November 15, 2023 at 6:27 am #14804425
Rosevita Warda	Good morning, either I located the wrong page or the content of the page has changed... can you please give me instructions for the next steps that I can follow without doing damage? Best wishes Rosie
November 15, 2023 at 7:49 am #14804967
Rosevita Warda	hidden link is working, but requires log in at hidden link Error messages seems to show that you are using a wrong log in link? Let me know you need more assistance, this is having very high urgency now... Thank you!
November 15, 2023 at 8:08 am
November 15, 2023 at 1:09 pm #14808671
Rosevita Warda	Hi, is the log in working now?
November 15, 2023 at 1:43 pm #14809345
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, it looks like you overlooked my reply. This is what I mentioned, "May I know where can I see the WPML banner regarding the "moved" issue? It's not appearing on the site when I checked."

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