[Resolved] Error installing WPML String Translation update

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS.
2- Switch to a WordPress default theme like Twenty Twenty-one.
3- Update String Translation
4- Activate String Translation

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

If the issue happens while only WPML CMS and String Translation are activated, please provide the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for the following line:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then, try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.

It would be great if you could paste your debug.log to https://pastebin.com/ and provide me with that link!

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.

Best regards,
Osama

Hi,

Thanks for your update. Please log in to this hidden link">sandbox site and install the "" plugin.

After that, please let me know if the issue is reproducible there.

Best regards,
Osama