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This topic contains 6 replies, has 2 voices.

Last updated by luo 1 year, 5 months ago.

Assisted by: luo.

Author Posts
June 20, 2023 at 4:15 am #13855325

simya-solutionsL

We got the "There has been a critical error on this website. Please check your site admin email inbox for instructions." error message.

We add new translation for post and then the translation update are stuck.
Then, it show this message. We try to go back to that post and try to press add new "+" icon.
And suddenly got the same error message.

Can you please help me?

Screen Shot 2566-06-20 at 11.11.53.png
June 20, 2023 at 7:14 am #13856099

luo

Hello,

There should be some PHP errors in your website, please try to get the PHP debug logs from your website:
https://wpml.org/documentation/support/debugging-wpml/

June 20, 2023 at 8:07 am #13856565

simya-solutionsL

Hi Lou, I followed to enable debug mode. And here's a log information from WPML.

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June 20, 2023 at 8:31 am #13856857

luo

You provided above is communication.log, we need to see the PHP debug logs.

Please try to follow WP document to get the PHP debug logs:
https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

June 20, 2023 at 8:51 am #13857263

simya-solutionsL

Finished, I added the follow WP document to get the PHP debug logs. But I'm not sure which type of debug log do you need? a file or define in config and you will log by yourself from debug mode. Or I should provide you the code in WPML > Support > debug-information.php

Can you tell me more detail how can I provide you the PHP debug logs?

June 20, 2023 at 8:53 am #13857269

simya-solutionsL

Here's a screenshot from wp-config.php

Screen Shot 2566-06-20 at 15.52.31.png
June 21, 2023 at 5:41 am #13863863

luo

You can get the PHP debug logs by these:
1) Add below line into your website wp-config.php

define( 'WP_DEBUG_LOG', true );

2) try to add new translation for post again

3) Find the PHP debug logs in your website folder
wp-content/debug.log

See the WP document:
https://wordpress.org/documentation/article/debugging-in-wordpress/#wp_debug_log
section "WP_DEBUG_LOG"

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