Glossary translations doesn't apply in the automatic translation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 15:00	9:00 – 15:00	9:00 – 15:00	9:00 – 15:00	9:00 – 15:00	-	-
-	-	-	-	-	-	-

Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: ATE

This topic contains 0 replies, has 0 voices.

Last updated by Christopher Amirian 22 hours, 39 minutes ago.

Assisted by: Christopher Amirian.

Author	Posts
February 20, 2025 at 12:57 pm #16729604
yuvalS-2	Background of the issue: I added terms to the glossary and then auto-translated my site. Symptoms: The translation in the pages is different than what I added to the glossary. Questions: Why doesn't the glossary translation apply in the automatic translation? How can I ensure the glossary terms are used in the automatic translation?
February 20, 2025 at 1:48 pm #16729939
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I asked the second-tier support about the glossary in our internal issue tracker. It might take time but I will update you as soon as I have news. thank you for your patience. Meanwhile, if it is ok with you , I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private.
February 23, 2025 at 7:47 am #16737315
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I have got an initial answer from the second tier support. If the Glossary item is with a type that will be used without translation it should work on all engines. But with a type that you translate the glossary with other word it is only limited to DeepL. From what I understand you have the second type and unfortunately, you will; need the DeepL translation engine to have the option available for you. Thanks.
February 23, 2025 at 11:28 am #16737726
yuvalS-2	So should I use the other type? the "name" one can work with the WPML AI? I saw that in the new update, you can apply glossary terms after you translated the pages. how I make it happen without translating everything again?
February 24, 2025 at 8:33 am #16739337
yuvalS-2	HI Do you have an answer to my previous question?
February 24, 2025 at 1:04 pm #16741123
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for your patience. The Glossary method that you used was General Term and unfortunately it is not possible to use that with translation engines other than DeepL. So the translation you added will not show the glossary. The name glossary mode can be shown by other translation engines. I asked the second tier support if the update button if you add the word with NAME will reduce credits or not. I will answer back when I have an update. But for now please test by adding a glossary from WPML > Translation Management > Toolse > Glossary and click the update button to see what happens. As it is for one glossary at least you can test. Thanks.
February 24, 2025 at 3:24 pm #16741943
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I have an answer from the second tier: If you click the update button for a glossary it should not consume credits, but if you send the items for translation it will use credits. https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#updating-translations
February 25, 2025 at 6:06 am #16743892
yuvalS-2	Hi I don't have this button, and I don't see an update available, what should I do?
February 25, 2025 at 1:34 pm #16746086
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Please follow the steps below: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)". - Click the "Check for Updates" button. - Update WPML and its addons there. For more information: https://wpml.org/faq/install-wpml/#automated-updates Then go to the Glossary in question do an edit there and add it as a Name and then it should show the Glossary update button. Thanks.
February 26, 2025 at 8:20 am #16749565
yuvalS-2	Hi I updated the glossary, but it still doesn't apply. For example this page hidden link the headline is "custom vacuum forming case Manufacturer" , but the word vacuum forming is different on the page and the glossary I don't understand :(((
February 26, 2025 at 3:54 pm #16752015
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for testing that. It seems the option is not changing. I am in consultation with our second tier support about this. I will get back to you as soon as I have an answer.
February 27, 2025 at 1:48 pm #16756453
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Please follow the steps below: - Make sure you also add glossary items that are in other cases (upper/lower) - Click the Glossary update button. - Make sure the page you check has the translation review finished and completed. - Wait for 10 minutes We did that for the link in question and it worked: hidden link We added another glossary entry: vacuum forming So you have two entries now: Vacuum Forming vacuum forming Also the page needed to be reviewed. After the review was completed it worked (we waited for 10 minutes after clicking the glossary update button) Thanks.